Project Manager – Mailroom

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Didlake, Inc. is a non-profit rehabilitation services organization. At Didlake, creating opportunities that enrich the lives of people with disabilities is our mission. Since 1965, Didlake has served thousands of people with significant disabilities by providing training, job placement, employment opportunities, and day support services. We provide rewarding and purposeful work.

Why This Role Matters

The Project Manager plays a critical role in ensuring the successful execution of a federal mail services contract in accordance with the Statement of Work. As designated Key Personnel, this position ensures operational excellence, regulatory compliance, and strong client relationships while fostering a positive, inclusive team environment. This role directly supports Didlake’s mission by balancing contract performance, safety, quality control, and staff development.

What You Will Do

• Direct and oversee day-to-day mailroom operations to ensure compliance with contract requirements, mail processing standards, and operating procedures.
• Serve as the primary liaison between Didlake Corporate Office, GSA clients, and onsite staff.
• Provide programmatic and administrative recommendations to the Director of Contract Operations aligned with organizational goals.
• Lead, coach, and manage contractor personnel, ensuring adequate staffing, performance oversight, and positive team culture.
• Coordinate with Human Resources on disciplinary matters and staffing needs, including securing additional personnel, supplies, or attire as required.
• Act as Corporate Safety Officer for the project, overseeing compliance with safety standards and the Quality Management System (QMS).
• Recommend updates or revisions to mail processing guidelines to the Contracting Officer’s Technical Representative (COTR) to improve efficiency and effectiveness.
• Provide on-the-job training for new staff and develop visual aids to support operational efficiency.
• Assist with implementation of consumer service plans, performance evaluations, and wage determination reviews.
• Oversee data collection and reporting related to mail volume, productivity, contract compliance, and federal reporting requirements.
• Resolve operational issues and service complaints, including USPS and interoffice mail errors, within established timeframes.
• Ensure routine maintenance of mailroom equipment and implement operational changes to accommodate increased mail volume or organizational changes.
• Develop and monitor quality control procedures and initiate corrective actions as needed.
• Review, implement, and enforce safety procedures; stop any activity presenting an imminent safety risk.
• Manage project payroll records, purchasing, inventory, and stewardship of Government Furnished Equipment (GFE).
• Ensure professional conduct and decorum of all Didlake staff in accordance with company policy and GSA requirements.
• Complete and maintain all required Didlake training.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veterans.

 

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