Prosthetic Liaison Officer

Job title:

Prosthetic Liaison Officer

Company

NHS

Job description

We are eager to recruit a candidate who is highly motivated and enthusiastic for our large, diverse team in a busy yet rewarding environment.The Specialised Ability Centre at Sharston, Manchester is looking for an enthusiastic person to join the administrative team. The main duties of the post involve working predominantly with the Prosthetics team, liaising with Prosthetists, Doctors and Therapists regarding the assessment, ordering and provision of prosthetic limbs and devices.There will be extensive telephone contact with patients and their carers, booking and scheduling appointments and supporting patient queries.You will be joining a team who work under pressure and who deal with emotive issues for disabled adults & children. You will need excellent communication skills, tact and diplomacy, with the ability to work independently and will be committed to improve the patient experience. In exchange, our ongoing commitment to investing in our workforce will result in opportunities for development.Main duties of the jobThe post holder will use Rehapp, a bespoke patient administration system, to maintain patient records, making, cancelling and rescheduling clinical appointments, ensuring transport and interpreters are booked where necessary.The post holder will record the repair and withdrawal of prosthetic limbs, monitoring patient waiting times in line with agreed key performance indicators.Duties also include; supporting the management of patient travel expenses, recording transactions accurately. Liaising with internal and external stakeholders, ensuring relevant information is communicated in a timely manner. Daily monitoring of a generic email account, actioning incoming referrals and enquiries. Supporting other teams within the Specialised Ability Centre.About usMFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.Date posted08 April 2025Pay schemeAgenda for changeBandBand 3Salary£24,625 to £25,674 a year Per annum, pro rataContractPermanentWorking patternFull-timeReference number349-CSS-7134363CJob locationsSpecialised Ability CentreAltrincham RoadSharston, WythenshaweM22 4NYJob descriptionJob responsibilitiesTo find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.Were looking forward to hearing from you! Job descriptionJob responsibilitiesTo find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.Were looking forward to hearing from you!Person SpecificationQualificationsEssential

• Educated to GCSE level (standard pass) in English and Maths

Desirable

• ECDL or equivalent
• NVQ level 3

Skills and ExperienceEssential

• Working knowledge of MS Office packages
• Proven experience in customer care
• Experience of working in a team
• Ability to work unsupervised
• Ability to use initiative
• Ability to communicate in a clear and concise manner (written application form)

Desirable

• Previous experience in Healthcare
• Previous experience in booking & scheduling
• Previous experience in purchasing
• Previous experience of working with vulnerable adults/children

Person SpecificationQualificationsEssential

• Educated to GCSE level (standard pass) in English and Maths

Desirable

• ECDL or equivalent
• NVQ level 3

Skills and ExperienceEssential

• Working knowledge of MS Office packages
• Proven experience in customer care
• Experience of working in a team
• Ability to work unsupervised
• Ability to use initiative
• Ability to communicate in a clear and concise manner (written application form)

Desirable

• Previous experience in Healthcare
• Previous experience in booking & scheduling
• Previous experience in purchasing
• Previous experience of working with vulnerable adults/children

Expected salary

£24625 – 25674 per year

Location

Manchester – Trafford, Greater Manchester

Job date

Thu, 10 Apr 2025 00:43:03 GMT

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