Provider Onboarding Navigator

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<div class="isg-job-description“>Overview

We are seeking a highly disciplined, process-driven Provider Onboarding Navigator to oversee the integration and successful onboarding of new or reactivated providers within our expanding provider network.

This is a high-volume, concierge-style operations role-not a general administrative position. Operating as the primary “doorway” and point of contact for providers, the Navigator will drive a best-in-class, “white-glove” onboarding experience. As we launch our new Geo Mode operational strategy, you will own a specific “book of business,” managing and prioritizing Application pipelines by region and Metropolitan Statistical Area (MSA) to directly support company capacity and recruitment goals.

Key Responsibilities
1. Prioritization & Project Management

• Own a Book of Business: Direct the end-to-end applications and onboarding pipeline for all providers within your assigned region, state, or area.
• Strategic Sequencing: Make critical decisions regarding the order of onboarding throughput based on regional capacity constraints, state assignments, and licensure types (factoring in state and plan licensure lead times).
• Cross-Functional Workflow Coordination: Synchronize a complex matrix of onboarding dependent activities including credentialing support, HR processes, IT setup, clinical readiness, and day-one scheduling.
• Maintain Timelines: Build and manage detailed regional project plans and timelines, utilizing the authority to adjust workflows as business needs shift, while holding stakeholders accountable to strict deadlines.

2. High-Touch Provider & Stakeholder Engagement

• Primary Point of Contact: Provide dedicated 1:1 onboarding support to providers via phone and email with immaculate professional etiquette, adhering to variable response-time SLAs (including occasional standard and non-standard business hours).
• Leadership Liaison: Partner closely with Regional Directors and executive leadership to recommend the best courses of action to achieve client and network capacity goals.
• Training & Enablement: Facilitate provider education to ensure swift completion of key credentialing activities (e.g., CAQH ProView and MD-APP platforms). Develop and lead live training sessions, job aids, and instructional artifacts.

3. Data Integrity & Operations Excellence

• Compliance Oversight: Coordinate and track the timely completion of credentialing paperwork, Learning Management System (LMS) modules, system access provisions, and the shipping/receiving of physical supplies.
• Data Accuracy: Maintain precise records, complete accurate data entry across tracking systems, and generate complex operational reports to present pipeline health data to internal and external stakeholders.
• Continuous Improvement: Assess onboarding workflows to identify bottlenecks, proposing and implementing measurable process enhancements.

Required Qualifications

• Experience: 4+ years of experience working in a high-volume administrative or operational function managing competing priorities under pressure.
• Project & Time Management: Superb prioritization, time-management, and organizational skills with an impeccable attention to detail.
• Communication & EQ: High emotional intelligence with a proven ability to navigate high-touch discussions and build collaborative relationships with clinical providers and corporate leadership.
• Data & Technical Literacy: Experience running complex reports and presenting data to stakeholders. Basic to intermediate proficiency in digital workspaces (Google Workspace/Google Office, Microsoft Office Suite).
• Data Entry: Proven track record of accurate, high-volume data entry and digital record maintenance.

Preferred Qualifications

• Industry Domain: Direct prior experience with healthcare provider onboarding, medical credentialing workflows, or general corporate talent onboarding.
• Software Systems: Familiarity with Applicant Tracking Systems (ATS), credentialing software, or Salesforce is a strong plus.
• Environment: Experience working and collaborating within a virtual or remote team environment.

Education requirement

• Bachelor’s Degree in Business, Healthcare Administration, or a related field; OR equivalent related professional experience.

The target hiring compensation range for this role is $20 to $25 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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