Public Areas Supervisor

Summary

The Public Areas Supervisor will oversee the cleanliness and maintenance of all public areas within the hotel. This role requires a strong focus on supervising the Housekeeping department’s public areas team, inspecting guest rooms, addressing guest complaints, and managing office-related tasks. The ideal candidate will have excellent communication and leadership skills, and a strong ability to maintain a high standard of cleanliness and customer service.

Qualifications

Key Responsibilities:

• Supervise and manage the day-to-day operations of public area cleaning within the hotel, ensuring all public spaces (lobbies, restrooms, corridors, etc.) are maintained to the highest standards.
• Conduct regular inspections of guest rooms and public areas, ensuring that cleanliness and maintenance meet hotel standards.
• Provide leadership, guidance, and support to the public areas team, ensuring all tasks are completed efficiently and to standard.
• Counsel, coach, and train housekeeping staff to foster teamwork and ensure adherence to hotel policies and procedures.
• Address and resolve guest complaints or concerns regarding public areas in a timely and professional manner.
• Assist with interviewing, hiring, and onboarding of housekeeping staff.
• Perform general office duties including scheduling, inventory management, and reporting.
• Maintain records of employee performance and assist with performance evaluations.
• Work closely with other departments to ensure smooth operations and address any cross-departmental issues.
• Handle and report maintenance issues in public areas to the appropriate department.
• Ensure compliance with health, safety, and cleanliness standards.

Qualifications:

• Minimum of 1 year of hotel experience, preferably within a housekeeping or supervisory role.
• Prior supervisory experience preferred.
• Excellent communication and interpersonal skills.
• Basic computer skills, including familiarity with hotel management systems and office software (e.g., Microsoft Office).
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.
• Ability to handle guest complaints with professionalism and diplomacy.

Physical Requirements:

• Ability to walk, stand, and move around public areas and hotel facilities for extended periods.
• Occasional lifting of items and materials may be required.

Schedule: Flexible, including weekends and holidays.

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