Quality Assurance Associate

Job Title: Quality Assurance Associate

Location: Remote Working with ad hoc in-person meetings at Head Office when necessary

Brand: Leaders Romans Group

Salary: Competitive Salary Package

Hours: Monday to Friday 8:30pm to 5pm

About Leaders Romans Group:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities

Reporting to the Quality and Case Management Manager, you will provide full administrative and technical support to the Quality and Customer Care department

Key Responsibilities:

• Providing administrative support to the Quality Assurance Manager and Head of Quality and Customer Care
• Carrying out weekly audits to ensure that each branch complies with the industry’s legal requirements to include gas and electrical safety.
• Completing weekly/monthly monitoring of company protocol adherence to include Tenancy Deposit Audit, and EPCs and additional audits when required by the business.
• Carrying out audits on fire safety protocol for block management.
• Providing daily guidance to the branches on legislative queries via the Quality Assurance help line.
• Keeping the membership of The Property Ombudsman, Rent Smart Wales and Propertymark up to date, adding/removing members and carrying out bi-monthly audits of members and branch locations.
• Maintaining the Quality Assurance documents on the intranet and updating where required.
• Assisting with the management of social media reviews and messages.
• Keep updated with legislative changes and notify Process and Implementation.
• Ensuring a working knowledge of Leaders and Romans systems and procedures and the variations in the business.
• Keeping abreast of changes in industry legislation.

What are we looking for:

• Very strong background knowledge of the lettings industry with extensive experience within this industry.
• Excellent attention to detail and clear communication skills.
• Industry qualification holding Propertymark technical award level 3 or working towards the level 3 award.
• Reporting abilities – able to extract data and prepare meaningful reports within Excel.
• Very good administrative skills.
• Confident problem-solving skills, be able to handle day to day general legal enquiries from the branch staff.
• Enjoys working as part of a team.
• Experience of using all Microsoft office programs.

What we can offer you:

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Access to a diverse portfolio of properties
• Supportive and collaborative team environment

Benefits:

• Competitive Salary Package
• Quarterly and yearly awards including trips abroad
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year

Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

Leader Romans Group does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

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