Quality Assurance Tech I (A Shift)

Requisition ID: 876424 

Position: Full-Time 

Total Rewards: Benefits/Incentive Information

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. Greasing the wheels behind the scenes, our people in Operations are the backbone of our Company.

GENERAL FUNCTION

Reporting to the Director, Frame Center of Excellence, you will be responsible for the daily operations at the center. Initially, your activities will focus on storing frame traces in Optifacts, as well as comparing the data in Globe and Optifacts against the physical inspection of each frame. Once you’ve fully learned that part of the job, your duties will expand to include troubleshooting live WIP jobs across the network and frame codification in Globe. This is complex, detailed work and we expect you’ll get through approximately 20 per day. 

MAJOR DUTIES AND RESPONSIBILITIES

• Turning on, calibrating and preparing systems and equipment for each day’s activities
• Receiving frames in from the distribution center
• Physically inspecting each frame for damage, then sorting by material, model and size
• Compare physical inspection against Optifacts and Globe data to ensure all data points are accurate and complete
• Submitting the next block of frame orders to Frame Customer Service
• Tracing frames and storing the trace in Optifacts
• Reassembling frames to original condition (prepare for sale)
• Submitting breakage through a standardized process
• Submitting Return Authorization to Frame Customer Service for completed block of frames
• Documenting and keeping current processes, procedures and protocols in standardized SOP format
• Reporting on progress daily/weekly in a structured manner
• Maintaining security of frames in FCE room
• Shutting down and cleaning up FCE area

This is an in-office role in Lewisville, TX. 

BASIC QUALIFICATIONS

To be a good fit for the job of Quality Technician, you will have:

• Significant experience in a production environment, preferably in an ophthalmic lab and/or the coating field
• Highly detail-oriented and tech-savvy with proven analytical and troubleshooting skills
• Ability to work alone while maintaining strict adherence to protocols, process control and expected throughput
• Strong PC computer skills required, including Microsoft Office Suite applications (e.g., Word, Excel, including VLOOKUP, and PowerPoint); strong data entry skills and comfort moving between multiple systems
• Disciplined and methodical in your approach to solving problems; effective business judgment
• Excellent written and verbal communication skills with the desire, attention to detail and accuracy to document specifications and other data for future use
• Well-organized with the ability to multi-task, prioritize work, and meet goals in a fast-paced, dynamic environment
• A high school diploma or GED equivalent
• Legal authorization to work permanently in the United States for any employer

Preferred Qualifications

• Technical background strongly preferred
• Knowledge of processes and workflows of Ophthalmic lens lab manufacturing operations strongly preferred
• Optifacts or other Lab Management System experience preferred

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. 

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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