Quality Management Specialist I

The Quality Management Specialist works with the Quality Management Department to provide the highest achievable quality of services to the individuals we serve. The Quality Management Department defines best practices, identifies strengths in service delivery and provides structure through which problem identification and resolution can occur. Quality Management Specialists at DePaul will assist in the establishment of outcomes, indicators and monitoring for Quality Assurance purposes. The QM Specialist will assist in the analysis of data gathered to implement change as needed for improvement of services.

Why work for DePaul?

Make a positive difference in someone’s life
• Supportive work environment
• We value diversity
• Opportunity for professional development and career advancement
• Excellent benefits and competitive wages
• Pay range for this position is $23.20-$24.70/hour based on experience

• Implementation of the Quality Management Plan within the corporation.
• Incident Management – review incident reports and provide feedback and recommendations(site-specific). Responsible for incident investigations and determining trends for reporting and follow-up consultation and training.
• Responsible for Utilization Record Review functions to include Individual record audits, admission reviews, continued stay reviews and discharge reviews.
• Participate in gathering and preparation of necessary statistics for Quality Management / Improvement reports.
• Participate and support the implementation of Risk Management activities throughout the corporation.
• Review and follow-up to consumer, family members and other providers’ concerns / complaints.
• Involved in facilitation of client feedback for quality improvement purposes. Responsible for the Resident Satisfaction Surveys.
• Responsible for the Family Satisfaction Survey and other surveys as deemed necessary.
• Involved in agency-wide Quality Improvement functions as determined appropriate.
• Involved in performance-based outcomes activities as determined appropriate.
• Provide support to the Quality Management Vice-President, Quality Management Director and Quality Management Specialist II as requested.
• Participate in DePaul’s overall Quality Management planning.
• Performs all other duties as assigned.

• Registered Nurse or Licensed Practical Nurse with 3 years of experience in long-term care; OR Bachelor’s degree with 3 years of experience in long-term care.
• Adult care experience preferred.
• Valid NYS driver’s license – travel required. Must meet DePaul’s Clean Driving Record Policy

This position is eligible for the following for the following benefits: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Generous PTO & Paid Holidays, 403B with Employer Match, robust Employee Assistant Program, Staff Recognition Program and Employee Discount Program.

DePaul is an equal opportunity employer that values diversity. All employment is decided based on qualifications, merit, and program need.