Readiness and Response Co-ordinator – NESO

About the role

National Energy System Operator’s (NESO) strength lies in our people. Together, we’re shaping the future where clean, affordable energy is accessible for all. Every day is an opportunity to make a real difference, accelerating the progress of sustainable GB energy, keeping people connected and society thriving as we create a brighter tomorrow.

The Resilience and Emergency Management (R&EM) role will be a significant and core activity within NESO. It will be focused on understanding and planning system resilience across electricity and gas and the interactions between them. The key purpose of will be to provide whole system coordination and analysis, allowing delivery of independent, expert advice and information to government and the regulator, alongside strategic coordination and preparation for emergencies across energy vectors.

We are looking to recruit an Emergency Response and Readiness co-ordinator whose role will be to support three teams responsible for delivering new resilience-related licence conditions that NESO will be taking on. These roles will involve various coordination, administration, communication, and reporting activities to enhance the effective and efficient operation of the broader function. They will also play a key role during incident response in providing tactical support to the teams to incidents. Ultimately, successful applicants will play a key role in ensuring the teams are performing effectively and compliantly.

This role can be based from Wokingham or London, and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.

About us

The creation of National Energy System Operator (NESO) is driven by an urgent need to unify and optimise our approach to energy. A more integrated and coordinated strategy is needed to meet the unprecedented challenges of climate change, ensuring secure energy supply, and keeping costs manageable for consumers.

Join us and empower your potential, energise our team, and be part of something bigger.

Your energy, our future, together.

About the National Energy System Operator (NESO)

In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system. 

The ESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them.

The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.

Key Accountabilities

• Support the delivery of key REM initiatives through providing administrative co-ordination on a number of key readiness & response projects, ensuring compliance with data handling policies, information storage/security and removing administrative barriers to success.
• Support in coordinating meetings/conferences with external partners, ensuring the smooth running of programs and events
• Act as a technical secretary/minute taker in key decision meetings to ensure an accurate record of events is recorded and disseminated;
• During an incident, support the response through providing administrative support to the incident response team. This could include the creation and updating of a rota system to ensure incidents are staffed appropriately, through to supporting information management.
• Organising IT equipment and access, telephone, building security passes etc. for graduates and new starters to the function ahead of their commencing work.
• Supporting induction for all new starters and graduates into the department.
• Co-ordinating training, including e-learning courses and Continuing Professional Development training, across the function, ensuring that all team members have completed their training on time.
• Managing the logging of queries and co-ordinating with the relevant individuals/teams to ensure effective resolution and meet key performance indicators.
• Co-ordinate and project manage events and ad-hoc projects within the team as requested, including the function off-sites.
• Take responsibility for the co-ordination of any relevant surveys (e.g. the employee survey), ensuring completion by the whole team and that any actions are agreed and followed up across the function.
• Build good relationships across all teams to facilitate cross-team working and collaboration.
• Provide meeting and calendar support to the Senior Leadership team.

About you

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who:

• Experience of working in a similar environment.
• Proficient in working with Microsoft applications (Word, Excel, PowerPoint).
• Experience of liaising with senior members of staff.
• Experience in collating, analysing and reporting on data.
• Strong organisation, co-ordination and administrative skills.
• Good communication and stakeholder management skills.
• Experience in minuting would be desirable.

What you’ll get

A competitive salary between £39,057 – £43,652 pa – dependent on experience and capability.

As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

As we work towards creating a cleaner, greener, and more affordable future for all, we also work towards creating a place for our teammates to belong, with professional and personal growth and positive well-being.

• Full support and career-development resources to expand your skills, enhance your expertise, and maximise your potential along your career journey.
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table.
• Generous Total Rewards Plan – comprising of health, finance and wealth, work/life balance, and career benefits

More Information

This role closes on 23rd February 2025 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. 

We’re committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

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