Reception Manager

Job title:

Reception Manager

Company

NHS

Job description

We are seeking an enthusiastic Reception Manager, to join our team. This is a new role to help and support our expanding administracive team. You will work alongside the Practice Manager to ensure a smooth running of all reception functionality.Ideally candidates will have experience working in similar position.Main duties of the jobTo be responsible for the efficient management and direction of the administration team, ensuring all administrative duties are performed effectively and to the required standard, meeting the objectives of the practice.The post holder will be a member of the surgery management team they will ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team while supporting the delivery of Local and National KPIs and ensuring the practice complies with CQC regulations.To support the management team in promoting Equality Diversity and Inclusion, Safety Health Environment Fire, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and to carry out other duties as directed by the management team.About usHigh Street Surgery is based in North Lowestoft, providing services to 12000 patients. The Surgery is led by 4 GP partners, we have a variety of clinicians providing services. Offering a range of Face to Face, Home Visits, Care Home Visits and telephone calls to our patients.The practice has undergone significant changes in the last 18 months to improve and transform the way we deliver care to our patients and support our staff.We offer staff have access to free parking, an excellent training programme, free eye tests, lunch and learn sessions and a variety of rewards.Date posted17 September 2024Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternFull-time, Flexible workingReference numberA2466-24-0021Job locationsHigh StreetLowestoftSuffolkNR32 1JEJob descriptionJob responsibilitiesThe following are the core responsibilities of the Reception Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.The Reception Manager is responsible for:a) Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities.b) Line managing all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training.c) Completing staff appraisals as requiredd) Identifying and delivering team training where requirede) Compiling administration staff rotas, ensure the practice Reception Team has adequate cover at all times.f) Reviewing and updating all administrative and reception policies and procedures as requiredg) Supporting the management team in the compilation of practice reports and the practice development planh) Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation.i) Acting as a focal point for the practice managing requests from external organisations such as the local police, solicitors, DVLA and other agenciesj) Coordinating the provision of temporary administrative and reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences.k) Coordinating the home visits rota in conjunction with Deputy Practice Managerl) Updating the appointment system to reflect leave and other approved absences.m) Ensure stationery supplies are stocked and maintained sourcing competitive suppliers.n) Providing initial guidance and advice to patients who wish to verbally complain.o) Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessaryp) Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately.q) Be able to cover all areas of reception role.r) Support staff to reach their full potential and identify training needs.s) Any other tasks allocated. Job descriptionJob responsibilitiesThe following are the core responsibilities of the Reception Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.The Reception Manager is responsible for:a) Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities.b) Line managing all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training.c) Completing staff appraisals as requiredd) Identifying and delivering team training where requirede) Compiling administration staff rotas, ensure the practice Reception Team has adequate cover at all times.f) Reviewing and updating all administrative and reception policies and procedures as requiredg) Supporting the management team in the compilation of practice reports and the practice development planh) Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation.i) Acting as a focal point for the practice managing requests from external organisations such as the local police, solicitors, DVLA and other agenciesj) Coordinating the provision of temporary administrative and reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences.k) Coordinating the home visits rota in conjunction with Deputy Practice Managerl) Updating the appointment system to reflect leave and other approved absences.m) Ensure stationery supplies are stocked and maintained sourcing competitive suppliers.n) Providing initial guidance and advice to patients who wish to verbally complain.o) Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessaryp) Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately.q) Be able to cover all areas of reception role.r) Support staff to reach their full potential and identify training needs.s) Any other tasks allocated.Person SpecificationExperienceEssential

• Experience using Microsoft packages
• Strong leadership and team management skills

Desirable

• Experience using clinical systems.
• Experience of working in a GP practice

QualificationsEssential

• GCSE grade A to C in English and Maths

Desirable

• Qualification in Leadership and Management

Person SpecificationExperienceEssential

• Experience using Microsoft packages
• Strong leadership and team management skills

Desirable

• Experience using clinical systems.
• Experience of working in a GP practice

QualificationsEssential

• GCSE grade A to C in English and Maths

Desirable

• Qualification in Leadership and Management

Expected salary

Location

Lowestoft, Suffolk

Job date

Thu, 19 Sep 2024 00:40:57 GMT

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