Receptionist, East Clinic, JMC

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ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer phones, takes and relays messages
• Enters messages and prescription refills in the EPIC system
• Reads and responds to Patient MyChart Messages
• Sorts postal and interoffice mail for distribution
• Makes appointments for patients
• Checks in patients for appointments verifying and updating demographic, guarantor and insurance information
• Registers new patients in our computer system
• Works closely with Registration Specialists to ensure all patients have an accurate registration in the billing system
• Collects co-payments and works with PFC’s for self-pay payments as needed
• Balances cash drawer and fills out the cash drawer logs
• Work referral work queues to call patients and schedule appointments and link referrals to appointments
• Makes public address and announcements as instructed
• Pages personnel as necessary
• Able to properly call in a ‘Code’ to switchboard and abled to announce ‘Codes’ properly while working in switchboard room and if an alarm sounds, the Switchboard Operator will immediately contact Mercyhealth East Administration. It should be noted that the Fire Alarm Board automatically contacts the Fire Alarm Company wherein the Facilities Manager is contacted for verification.

education AND/OR experience

High school diploma or general education degree (GED)

CERTIFICATION/LICENSURE

N/A

OTHER SKILLS AND ABILITIES
Previous reception or medical facility experience preferred. Ability to multi-task in a fast paced environment. Keyboarding efficiency at 35 wpm required. Computer knowledge preferred. Appointment and demographic programs utilized.

LEVEL OF SUPERVISION

Work is performed according to specific procedure and methods, but the incumbent must make minor decisions using independent judgement required in order to adapt to routine situations.

At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP’s Best Employers for Workers Over 50

• One of Working Mother magazine’s 100 Best Companies for Working Mothers

• A Top 50 Company and Top 10 Nonprofit for Executive Women

EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans.

 

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