Records and Information Management Analyst

An experienced Record and Information Management (RIM) Analyst is required to join the WTW RIM function on a permanent basis, operating at a global level. Experience of working in partnership with legal/privacy, cyber & information security, enterprise risk and compliance, technology and business stakeholders is vital for this role. Experience of working with on and off- shore stakeholders in a multi-vendor environment is also required.

The RIM Analyst will have to review compliance status of the RIM programme through a variety of workstreams and projects aiming to ensure the main principles of information categorization and lifecycle, retention, legal hold management and disposition are effectively implemented across a large diverse company.

The role will also serve as a key contact for colleagues requiring assistance or information regarding records, both hard copy and electronic. The role will generate and analyse program metrics, and assist in the development of internal quality review and audit processes to ensure program compliance.

The Role

• Assist in establishing and implementing a global RIM program based on standards and policies, while supporting the firm in the implementation of New ways to work and Agile working 
• Assess elements of RIM program compliance against a defined set of requirements, including record categorization against the company Records Retention Schedule, disposition and legal hold processes
• Assist with internal client-delivery response for record retrievals/disposals or destruction and support of records management tools and systems via ServiceCentral (including permission of these systems)
• Manage legal hold and legal hold release processes
• Analyze and perform reconciliations of record collections where RIM has direct oversight to monitor integrity of data and make suggestions for improvement 
• Deliver direct or virtual training to associates (self-serve gate) on the use of RIM program objectives and tools; Primary records and information management support to the business and end user community globally
• Effectively gather and document system issues by asking probing and clarifying questions and sharing best practices for issue resolution 
• Prioritize reviews with a defined risk-level approach in conjunction with the segments/ lines of business/ function remediation plans, providing robust challenge and suggesting actions to overcome barriers where required
• Deliver strategic recommendations for remediation to process and system owners 
• Liaise with technical specialists and other business analysts from WTW/3rd parties to support remediation ensuring these meet defined requirements 
• Track completion of remediation milestones
• Report on progress, highlight, escalate and overcome any issues or barriers to delivery 
• Establish strong relationships with process, system, risk and record owners
• Establish a regular process to control in-scope procedures and systems and drive execution of the plans against agreed deadlines

The Requirements

• Solid knowledge of record and data retention legal and regulatory requirements
• Demonstrated knowledge of the effective lifecycle management of electronic records 
• Candidates with implementation of retention requirements and process improvement experience are preferred
• Proven analytical and organizational skills
• Ability to plan, lead and implement projects across regions and work on virtual teams
• Ability to multi-task and prioritize work to meet deadlines
• Must be a self-starter and able to self-direct 
• A team player who delivers high quality service in a virtual environment
• Conscientious and driven by an attention to detail with a focus on high quality work
• Proactively looks for ways to improve operational efficiency toward continuous improvement
• Strong communication skills, both written and verbal
• Technical RIM experience in M365 an advantage
• Experience with legacy data remediation planning and implementation preferred
• Effective in a fast paced, busy and pressurized environment
• Adaptive to change

WTW is an Equal Opportunity Employer

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