Regional Admin Support West

£33,480 

Who are we?

GWR is the proud custodian of Brunel’s railway – one of the most prestigious in the world. We have some of the newest trains in the country and exciting plans to extend our services and open new stations. With more than one hundred million passenger journeys each year, we carry people to over 280 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK’s top tourist destinations. 

We are transforming the way people think about train travel, empowering our team of over 6,500 people from diverse backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – sustainable, fast, efficient and friendly.

What is the team?

Reporting to the Regional On Train Manager, an exciting opportunity has arisen within the West Customer Services and Operations Team to deliver first class administrative support to the regional management team. In addition, this role will also provide administrative support to other members of the senior team and Head of On-Board team as required. This role is based at Exeter but there will be some travel around the GWR network and, in particular, throughout the West region.

What are the responsibilities of the role?

• To take minutes/notes at meetings, hearings and investigations
• Diary management
• Preparation and presentation of data for key meetings
• Letter writing
• Ordering and managing supplies as required
• Booking events
• Electronic filing and maintenance of records
• Ensuring that adherence to GDPR is maintained

What sort of person are you looking for?

We are looking for someone who is:

• a “born organiser” – highly organised with the ability to prioritise their workload
• detail conscious
• adaptable and flexible in their approach
• able to establish relationships with colleagues and stakeholders at all levels
• IT literate.

What do I need?

• previous administrative experience is essential and ideally PA experience in a fast-paced business
• the ability to maintain confidentiality
• a good level of competence in Microsoft applications
• a positive and “can do” attitude to problem solving
• experience of taking notes/minutes
• the ability to cope with interruptions and remain calm, friendly and helpful even when under pressure.

Where is the job?

The role will be based within offices at Exeter St David’s station. 

What else do I need to know? 

This role is 35 hours per week.

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership, and an employee assistance programme.

The basic rate of pay is £33,480 per annum. 

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. 

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://www.healthassured.org/blog/neurodiversity/

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