Regional Lab Operations Manager

The Regional Lab Operations Manager supports the operations, growth, and development of the labs. They oversee multiple General Supervisors and Technical Supervisor to ensure lab goals are achieved including budgeted profit targets, and performance of metrics. They partner with their Director Market Operations to help their sites achieve their business goals. This position has direct supervision of General Supervisors and Technical Supervisor.

RESPONSIBILITIES

• Directs and leads a team of General Supervisors overseeing WellNow labs. Responsible for lab operations to ensure they are positioned to meet or exceed company goals.
• Responsible for operations of labs including overall management, operations, coordination, performance results, and evaluation of all functions.
• Collaborates with General Supervisor and Technical Supervisor to guarantee workflow in labs, and prioritizes and shifts duties as necessary to achieve maximum productivity and efficiency.
• In collaboration with the General Supervisor and Technical Supervisor, ensure adherence to all regulatory requirements and best practices.
• Ensures that General Supervisors plans, organizes and manages operations for their assigned labs including hiring staff, training, onboarding, scheduling, inventory in accordance with company standards.
• Partners with Talent Acquisition Team and General Supervisors to assess, select, and hire members within their assigned region.
• Implement strategies that would support best practices in hiring and retention.
• Partners with Director Market Operations to evaluate General Supervisors performance, resolve performance issues, provide positive feedback, and take appropriate corrective action when needed.
• Conducts weekly calls and individual statuses with the General Supervisors. Collaborates with the General Supervisor and Technical Supervisor to facilitate weekly huddles and monthly meetings.
• Collaborates with General Supervisors, Director Market Operations and HR Business Partner on employee relations matters related to the site.
• Dissenimates reoccurring communication and reporting to operational leaders to improve processes and minimize errors
• Monitoring of the P&L report to identify appropriate revenues and expenditures for each lab in alignment with budget.
• Supports and facilitates training and education of education of urgent care teams
• Maintain partnership with vendors
• Supports pilot initiatives such as, but not limited to new systems, new processes, etc
• Develop and implement lab standard operating procedures
• Solicit and respond to site feedback to improve service and processes that will enhance the patient experience.
• Partners with the General Supervisors to initiate and manage employee practices to empower and reward lab teams for meeting goals and demonstrating behaviors consistent with the company’s mission, vision, and culture.
• Provides input to the Director Market Operations on initiatives, policies, and practices that support company goals and objectives.
• Works weekend on-call rotations as needed.
• Committed to the specialty of Urgent Care, with a focus on serving our communities with quick, convenient and quality care with continued clinical and patient experience training. Ability to connect with both Providers, clinical teams both on an individual level and in groups.
• Demonstrates positive culture, capacity to lead people, build strong teams, and creates an exceptional patient experience.
• Other duties as assigned.

JOB QUALIFICATIONS

• 3+ years’ experience supervising staff or documented performance within WellNow.
• Ability to work both independently and in a team environment.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of people.
• Strong presentation, employee management, and project implementation skills.
• Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports.
• Skill in organizing and establishing priorities.
• Must be detail-oriented and well organized.
• Excellent problem-solving skills.
• High-level of proficiency in Microsoft Office Suite with excellent writing, editing and administrative skills
• Excellent communication skills with all levels and amongst team leaders
• Ability to work flexible schedule including days, nights and weekends.
• Some travel required – 25% of the time

EDUCATION

• High School or GED required
• College degree preferred

MENTAL AND VISUAL REQUIREMENTS

• Close mental and visual attention required for planning or directing fairly complex work methods or operations that obtain size, shape, or physical qualities of product.

PHYSICAL REQUIREMENTS

• Ability to sit, stand, walk, use hands to finger, grasp, handle or feel, reach, stoop, kneel, crouch, or bend, climb, talk, hear, and perform repetitive motions of hands and/or wrists.
• Requires some physical work; lifting, pushing, or pulling required of objects up to 50 pounds.

DIRECT REPORTING

• Reports to Director Market Operations

Salary starts at $80,000; negotiable based off experience

WellNow, is part of TAG-The Aspen Group’s family of healthcare brands.

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