Regional Service Manager

Job Description

At Husky Technologies^TM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.

Husky Technologies^TM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.

Husky Technologies^TM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies ^TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.

Husky Technologies^TM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky Technologies^TM team!

As the Leader of the Field Service team, the primary responsibility is to deliver on Commitment maintained metrics and regional P&L financial targets.

This role leads the team to achieve maintain commitment operational metrics and revenue, VCM and EBITDA financial targets. Understand the customer requirements and coach and direct effective account management, ensuring Customer’s experience Commitment Maintained and that Husky’s performance and revenue objectives are met, developing a strong field service team, improving field support quality and achieving first call issue resolutions.

Key Responsibilities:

• Provide Leadership to the Field Service team so as to achieve Commitment Maintained through Team Development, mentoring the Regional Service Coordinator/Team Leader role & Technicians and to ensure Excellence in Execution.
• Achieve customer satisfaction through effective resolution of customer service issues.
• Develop sustainable service revenues through proactive selling of parts and service products including preventive / predictive maintenance contracts with a focus on attach, recapture and renewal.
• Develop relationships and business in targeted Customer key accounts.
• Frequent travel will be required to meet Customers, Field Service team and in support of the Sales team and account management activities.

Skills:

• Financial Acumen and ability to manage a P&L
• Proven ability to effectively grow revenue with account management activities including integrated account strategies
• Customer centric problem solving
• Flexibility to adapt to fast changing, high pressure situations.
• Excellent communication skills both verbal and written, and, proven leadership skills.
• Technical and mechanical knowledge of injection molding systems and or related products.
• Good Project Management skills.
• Ability to work remotely from the main organizational center, and maintain good communication lines with it, and to the regional Field Service team.

Qualifications / Experience:

• Related engineering degree.
• Minimum of 10 years of experience working within a capital equipment OEM environment.
• Minimum of 5 years’ experience in a technical field or environment related to technical customer service in a leadership role.

Husky Technologies^TM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies^TM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky Technologies^TM conditions all offers of employment on satisfactory completion of background checks.

No agency or telephone inquiries please.

If you need special assistance or an accommodation in applying, please contact our Human Resources Department at talent@husky.ca.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).