Relief Team Assistant

Relief Team Assistant (Zero Hours Contract) – Leicester

Hourly Pay: £11.95 per hour plus holiday pay 

Location: Leicester – LE1

Contract: Zero hours contract 

Shifts: Various 

Work model: Fully onsite 

Williams Lea seeks a relief team person to join our team! 

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations. 

Purpose of role  

Our relief team offers a flexible solution to Williams Lea, often working on critical projects on client sites. As a Relief Team Assistant, you will be working various shifts covering holidays and sickness to ensure our services are fully staffed across multiple office locations in the United Kingdom, sometimes at short notice. 

Your role will be varied depending on the needs of the individual client sites, however core tasks can include; welcoming clients and visitors to the office, organising and preparing hospitality, offering administrative support to the firm, reprographics and data related tasks. Every task which is undertaken must be delivered with an exceptional customer service approach.  

Key responsibilities  

Front of House and Reception: 

• Efficiently and promptly answer client queries.
• Adhere to all Williams Lea policies and procedures.
• Interact courteously with clients and visitors, following company protocols.
• Maintain a professional and welcoming front desk presence.

Hospitality: 

• Assist with hospitality services, such as guest reception and refreshments.
• Ensure a positive experience for clients and visitors.

Filing, Archive, and Document Management: 

• Organise and maintain physical and digital files.
• Follow established procedures for document management.
• Retrieve and archive documents as needed.

Reprographics: 

• Assist with photocopying, printing, and other reprographic tasks.
• Ensure accurate reproduction of documents.

Mail Services: 

• Handle incoming and outgoing mail efficiently.
• Sort, distribute, and process mail according to company guidelines.

General Administrative Duties: 

• Assist with administrative tasks as required.
• Collaborate with colleagues to meet service levels.
• Maintain a responsive and adaptable approach.

Client Relationship Management: 

• Recognise and understand client needs and translate client requirements into responsive services.
• Foster positive relationships between Williams Lea and clients.

Personal attributes  

• Outstanding customer service skills with the ability to interact with people across a diverse range of backgrounds and levels.
• Well presented with a professional manner.
• Computer literate with good knowledge of all MS packages.
• Quick learner.
• Effective communicator at all levels, both written and oral
• Hands on team worker.
• Attention to detail, ability to retain high levels of concentration.
• You’ll be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position.

Rewards and Benefits 

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to: 

• 25 days holiday pay, plus bank holidays (dependant on hours worked)
• Referral Scheme
• Access to all Williams Lea internal job opportunities
• Access to Learning Lounge and our internal training suite

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects! 

Equality and Diversity 

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency. 

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address). 

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