Repairs Customer Service Representative

Job Description

Are you passionate about delivering exceptional customer service and ensuring smooth operational processes? Join our dynamic Repair Customer Service team as a Repair Sales Administrator and play a key role in driving customer satisfaction and operational excellence.

About the Role:

As a Repair Sales Administrator, you will be the vital link between our customers and internal departments, ensuring seamless order management from initiation to invoicing. Your mission is to uphold high standards of service, contribute to economic performance, and foster strong customer relationships through proactive communication and efficient coordination.

Key Responsibilities:

Manage the administrative lifecycle of repair orders, raising quotations and ensuring accuracy and timeliness.

Act as the central point of contact between customers and internal teams including Sales, Programs, Customer Support, Production/MRO, Supply Chain, and Finance.

Support the implementation of contractual objectives and monitor progress through to invoicing.

Maintain regular, proactive communication with customers to ensure satisfaction and resolve issues promptly.

What We’re Looking For:

Strong organizational and administrative skills.

Excellent communication and interpersonal abilities.

A customer-focused mindset with a proactive approach to problem-solving.

Experience in a similar role within a technical or repair services environment is a plus.

Why Join Us?

Be part of a collaborative and supportive team.

Work in a fast-paced, impactful role where your contributions truly matter.

Opportunities for professional growth and development.

But what else? (advantages, specific features, etc.)

Benefits: Excellent Pension, 25 days holiday plus bank holidays (increasing with service), 8x salary life assurance, Income Protection, Enhanced family friendly policies, Wellbeing programme, Health Cash Plan to include dental support, Employee assistance programme, Subsidised food provision

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine’s “World’s best companies 2024” ranking.

Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries.

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