Reservations Manager – Hotel del Coronado, Curio Collection by Hilton in Coronado, California

The iconic Hotel del Coronado is looking for a Reservations Manager to join the Reservations team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation (https://www.costar.com/article/749120602/blackstone-completes-400-million-expansion-at-iconic-san-diego-hotel) and expansion, the resort is more stunning than ever.

Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms ( to include cottages and villas ), 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, food truck, marketplace, ice cream shop, and in-room dining.

The ideal candidate will have hotel experience, excellent communication, organizational, and time management skills, proficiency in team collaboration, outstanding customer service, and flexibility to work evenings, weekends, and holidays.

Want to learn more? Hotel Website (https://hoteldel.com/) , Facebook (https://www.facebook.com/DelCoronado/) , Instagram (https://www.instagram.com/delcoronado/) , Pinterest (https://www.pinterest.com/delcoronado/)

A Reservations Manager is responsible for managing the reservations process and operation in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.This is a training and revenue focused position. Responsible for on-boarding and all Hilton and hotel training requirements. Developing specific and targeted training initiatives to support the revenue goals and expectations of Experience Planners.

What will I be doing?

As a Reservations Manager, you would be responsible for managing the reservations process and operation in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, occupancy, selling guest rooms, and all resort activities and special event tickets, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues and special events
• Serve as liaison with Experience Planning/Reservations teams company-wide
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, providing professional development and delivering recognition and reward
• Recruit, interview and train team members
• Calculate, prepare and generate designated reports, including, but not limited to agent productivity.
• Develop and revise call volume and experience planning forecasts
• Develop and conduct targeted training to support sales and revenue goals.
• Be current on all Resort activities, events, dining options etc.
• Be able to perform and supervise all essential responsibilities and expectations of the supervisor, experience planning.
• Assist the team to achieve work efficiencies and individual sales goals and targets.
• Support team during high call volume.
• Active coaching to ensure all experience planners/reservations are able to meet and exceed guest demands and expectations.
• In-depth knowledge of Hotel room types, all resort amenities and activities offered, Hilton Honors Program, Del Membership, wholesale contracts and travel agent inquiry and commissions.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefi t s –Hilton is proud to have an award-winning workplace culture ranking#1 World’s Best Workplace by Great Place To Work & Fortune (https://www.greatplacetowork.com/best-workplaces-international/world-s-best-workplaces/2023)We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs andbenefits.Hilton offers its eligible team members a comprehensivebenefitspackageincluding:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage –for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)  
• Go Hilton travel discount program 
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt-free education (https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education): Access to a wide variety of educational credentials(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs

Medical Insurance Coverage –for you and your familyMental Health ResourcesBest-in-Class Paid Time Off (PTO)  Go Hilton travel discount program Supportive parental leaveMatching 401(k)Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discountDebt-free education (https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education): Access to a wide variety of educational credentials(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)Career growth and development Team Member Resource GroupsRecognition and rewards programs

* Available benefi t s may vary depending upon property-specific terms and conditions of employment .

Salary Range: The annual salary range for this role is $76,000 – $84,000 and is based on applicable and specialized experience and location.

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Job: Call Center and Reservations

Title: Reservations Manager – Hotel del Coronado, Curio Collection by Hilton

Location: null

Requisition ID: HOT0BD37

EOE/AA/Disabled/Veterans