Residence Life Case Manager – 

Job Number:

250614 

Organization

: Residence Life

Job Location

: Oklahoma-Norman-Norman Campus

Schedule

: Full-time

Work Schedule: Monday-Friday, 8 a.m. – 5 p.m., with nights/weekends/early mornings as necessary

Work Type: Onsite

Salary Range: Targeted Salary: $50,300, based on experience

Benefits Provided: Yes 

Required Attachments: Resume, Cover Letter 

Job Description

This position provides non-clinical case management support to students facing challenges by evaluating their concerns and identifying the appropriate interventions and resources assist them. Serves as a campus resource by developing and presenting resource materials and in-person workshops for Housing and Residence Life staff, and campus partners, focusing on students of concern. They coordinate outreach efforts to students and staff to facilitate support and serve as a liaison to University departments and individuals (on and off campus) to consult and advise on students of concern. This person will serve on the Behavior Intervention Team, participate in the Retention Working Group, and act as the primary contact for the Sooner Works and Spark360 programs. They will conduct programs, activities and events for students and staff promoting mental health and wellness.

Student Outreach and Support:

• Assesses situations involving students of concern and determines the type of intervention needed and appropriate courses of action.
• Maintain accurate and confidential records of all case management activities in compliance with university policies and applicable laws.
• Meets regularly with students of concern to assist in connecting them with resources and helping them to matriculate through the University.
• Interfaces with parents, faculty, and staff to address issues related to students of concern adequately.
• Serves as a liaison to Housing and Residence Life, and other campus partners and individuals to consult and advise on students of concern related issues.
• Participates in weekly case management, Behavior Intervention Team, Retention Working Group, Housing and Residence Life and Sooner Works meetings.
• Responsible for the follow up of all residential student transports
• Serve as the primary point of contact for specialized programs, including Sooner Works and Spark360.
• Maintains accurate and ongoing student arrest records for residential students to follow-up and support as necessary.

Student/Staff Resources and Development

• Develops and administers resource materials and in-person workshops/seminars/classes for Housing and Residence Life staff on topics such as mental health, crisis intervention, supporting students of concern, and fostering wellness. Provides consultation to Residence Life staff on student concerns and crises.
• Coordinates outreach efforts to students and staff to facilitate support.
• Maintains directory of resources available to students, including resources for students with financial needs.

Administrative

• Researches, collects, and analyzes data or information and prepares reports or responses to inquiries. Contributes to departmental reports by summarizing case management metrics and outcomes.
• Monitors and maintains a budget for designated area.
• Performs additional duties as assigned or required

Job Requirements

Required Education: Bachelor’s Degree, AND: 

• 12 months in student programming, student services, or closely related experience.

Equivalency/Substitution: Will accept 48 months related experience in lieu of the Bachelor’s degree for a total of 60 months experience.

Skills:

• Proficient in Microsoft Office – word processing, spreadsheets and database software.
• Ability to work independently and with a team
• Ability to problem solve
• Communicates effectively in writing and orally
• Ability to work with a diverse group of individuals
• Ability to act with discretion regarding sensitive information
• Ability to set objectives, manage timelines, and see tasks through to completion.
• Detail oriented for accuracy of data and information
• Must have the ability to sustain a welcoming and safe environment that is conducive to the social and academic development of students.
• Highly organized and able to handle multiple projects and deadlines.

Certifications:

• Valid Driver’s License. Employees who drive any university vehicle or their own personal vehicle while performing an assigned duty by their supervisor must have a valid driver’s license.

Advertised Physical Requirements:

• Regular pressure to meet productivity standards.
• Frequent exposure to pressure caused by deadlines and busy periods.
• Must be 18 years or older.
• Must not ever have had a felony conviction for abuse of any kind, theft, rape, sexual assault, distribution of drugs or other similar conviction.
• Perseverance, both physically and mentally, for fast-paced and demanding responsibilities required.
• Frequent and repetitive arm and wrist movement.
• As essential personnel you may be required to work during emergency University closings, to include inclement weather.
• Nights, early mornings, and weekends may apply.

Department Preferences:

• Master’s Degree from an accredited college or university, in Higher Education, Social Work, Counseling, or related.
• 24 months in student conduct, residence life, student services or related position at a higher education institution.
• Case management experience.
• Knowledge of Roompact, StarRez, Maxient, or similar tools, preferred.

Supervision: May supervise a graduate student and will report to the Assistant Director of Residence Life.

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

Hiring contingent upon a Background Check?: Yes

Special Indications: Hiring contingent upon driver’s license check 

Job Posting

: Mar 11, 2025

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