Residence Manager – Vita Student

Job title:

Residence Manager – Vita Student

Company

Vita

Job description

Residence Manager – Newcastle NE1Salary: £36,000 per annumHours Per Week: 42.5 Hours per weekWorking Patterns: This is not a Monday – Friday 9-5 job. Our Management Team work collaboratively throughout the full working week Monday – Sunday.Days and hours will rotate weekly subject to demands and team availabilityVita StudentVita Student delivers the world’s best student living experience thanks to its ‘all in’ offering which is centred around the resident’s needs, We offer style, luxury & comfort to our student residents, surrounded by premium amenities and a vibrant city life.Our Residence ManagersThis is a critical and highly visible role within Vita Student with an overall responsibility to ensure our buildings, services and amenities run smoothly meeting our premium and luxury brand standards. Managing a team of around 15 colleagues, our Residence Managers deliver exceptional customer, strong leadership, whilst streamlining best practice for optimal service and delivery.Leadership – Motivate and lead the team effectively, providing clear communication and positive work environment with a focus on a high level of empathy and understanding to achieve optimal results within the team500 Bed Tenant Management – Handle resident enquiries, addressing complaints, resolving disputes, and maintaining positive relationships with tenants and guests.Maintenance Oversight – Coordinate repairs and maintenance requests with maintenance operatives and contractors. Inspect property for issues ensuring timely completion of works.Financial Management – Manage tenant agreements and monitor Profit & Loss (P&L) accordingly, identifying cost-savings without negatively impacting luxury amenities and offerings to residents.Health & Safety/Compliance – Enforce building rules and regulations, ensuring adherence to laws and safety standards .Emergency Response – The first point of contact for emergencies, coordinating necessary actions during critical situationsMarketing & Event Management – Assist with marketing vacant studios, showcasing properties to potential tenants, and managing the leasing process. Organise events and initiatives to foster a positive community atmosphereWho We’re Looking ForVita Student delivers a luxury, all-encompassing residential experience to our students. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. Our Residence Managers play a critical role ensuring seamless operations and effective leadership. We are looking for:Mandatory Criteria

• An experienced and accomplished leader with excellent interpersonal skills and the ability to motivate, lead and develop teams effectively.
• A hands-on attitude, combined with strong communication and people management skills.
• A luxury brand ambassador with experience delivering a premium / luxury brand service or product
• A strategic thinker

• Flexibility: An ability and enthusiasm for working in a varied job with rotating shift patterns, days and hours. Our working patterns can start as early as 6am and finish as late as 9pm Monday – Sunday. Flexibility to accommodate shift patterns and demands is essential

We’re looking for vibrant and enthusiastic people to join our wonderful team here at Vita Student. We only recruit the best of the best who pride themselves on making our resident’s experience premium & luxurious.BenefitsOur employees have the pleasure and pride of working at our luxury Student Properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our colleagues by offering the following benefits:22 days holiday, increasing each year up to 25 days.

• Paid Bank Holidays (England & Wales)
• Your birthday day off
• Career progression opportunities – We love to promote from within
• A Perkbox account – giving you instant 24/7 access to hundreds of perks, including free drinks, cinema tickets, shopping discounts, employee assistance program, fitness classes, learning courses and much more
• Royal London Pension
• Team parties/events
• Recognition programmes
• Access to 24/7 Employee Assistance Programme

ImportantUnfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.

Expected salary

£36000 per year

Location

Newcastle

Job date

Sat, 15 Feb 2025 01:49:09 GMT

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