Residential Services Manager II

Volunteers of America-Greater New York (VOA-Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

We are currently seeking qualified candidates for the following position:

Position: Residential Services Manager/ADO

The Residential Services Manager/ADO is responsible for the day-to-day administrative functions of the program, front desk, fire safety and evacuation management, and managing and coordinating with the contracted security team.

Empower Residence is a 24/7 transitional housing program for women, operating under HRA/DSS guidelines. As an enhanced shelter, we support residents facing challenges such as mental health needs, substance use, unemployment, and poverty. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/services/housing

Location: New York, NY 10023

Minimum Qualifications:

• Bachelors’ Degree with three years of relevant experience or satisfactory combination of education and experience.
• Strong coordination skills, excellent written and verbal communication skills, excellent organizational skills, accurate record keeping, computer skills.

Residential Services Manager/ADO Principal Responsibilities:

1. Manage day-to-day program services office functions (HR related items such as payroll, coordination of new hire onboarding, order and process invoices for office supplies, vendor and internal department related follows required).
2. Track, maintain and submit billing to the business office monthly (including occupancy and daily census).
3. Manage petty cash, metro cards and reconciliations. Maintain master inventory.
4. Handle confidential and non-routine information and explain procedures.
5. Manage front desk operations and schedule to ensure 24-hour coverage 7 days a week.
6. Ensure proper documentation of client admission, reporting of vacancies to DHS vacancy unit, client arrivals and departure procedures.
7. Manage client incidents, notifications and ensure all incidents are entered into CARES and AWARDS databases.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!