Resolution Representative

Job Title: Resolution Representative

Department: Member Solutions

Department Location: Littleton, MA

Reports to: VP Member Solutions

Career Stream: Individual Contributor

Classification: Hybrid

Onsite Frequency: Works on-site at HQ more than 10 days per month with assigned workspace

Pay Grade: 8

FLSA Status: Non-Exempt

Pay Grade Range: $24.32 – $30.39

Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

FUNCTION: Collects delinquent accounts to minimize the potential loss to the credit union.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Workers Credit Union has an incredible opportunity for a highly skilled Collections Representative (here at WCU we call them Resolution Representatives) to join our Member Solutions Team!

As our Resolution Representative, you will perform various duties to collect delinquent accounts to minimize potential losses to the credit union.

Every day we will rely on you to perform collection activities on accounts including telephone calls and written correspondence as necessary to resolve delinquent accounts with members. You will consult with members to assist in preventing and resolving delinquency by arranging payment plans, follow up on all accounts assigned for repossession with agents regarding their current status, and monitor/maintain Bankruptcy Accounts.

Other Duties:

• Adhere to all WCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• Participates in department and/or organizational projects as directed.
• Performs other tasks or functions as required, requested, necessary or prudent from time to time.
• Maintains confidentiality of all member and credit union information and data.
• Regularly demonstrates behaviors as defined by the credit union’s Fundamentals, which are part of the Workers Way culture program.

education

• HS diploma or equivalent.

Experience

• 1-2 years years of collections experience

Knowledge/Skills/Abilities/Competencies

• Knowledge of Collection practices and law, bankruptcy law and court procedures; telephone collection skills; knowledge of COCC computer system and IBS collection package; computer skills.

Work Environment:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.

Physical Demands:

• Able to communicate orally with co-workers and members. Able to operate telephone, computer keyboard and

other office machines that require finger dexterity and repetitive motion. Visual acuity necessary to prepare/inspect documents. Occasional lifting up to 10 lbs., sedentary work, sitting most of the time.

About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members. We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future!

Benefits:

• Comprehensive medical, dental and vision plans
• Basic life and AD&D insurance, short-term disability and long-term disability
• 15+ days of paid time off (PTO) per year
• Up to 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes a Safe Harbor Match of up to 4%.
• Tuition Reimbursement Program
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.