Resource Planning Business Administrator

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The Resource Planning (RP) Business Administrator partners with Finance, Engineering, IT, and Business Management teams to ensure accurate labor tracking, reporting, and system optimization across engineering and IT organizations. This position maintains data integrity between Resource Planning systems and PentaSAP, supports program and budget visibility, and delivers high-quality customer service and reporting to stakeholders at all levels of the organization.

Key Responsibilities:

Business & Program Support

• Support Business Managers across Product Development by ensuring accurate capture of labor hours charged by their teams
• Monitor supervisory compliance and user time-charging accuracy
• Enable program management teams to track and manage overall labor budgets for supported projects
• IT & Systems Collaboration
• Drive RP system improvements across North America, IAP, and global regions
• Collaborate with IT partners to identify and implement solutions that simplify and enhance supervisor and user functionality
• Develop and maintain RP programs, map programs to PentaSAP, and monitor WBS overrun reports and PentaSAP special runs
• Maintain location, department, and organizational structures within the RP system for NA and APAC regions

Customer Support & Reporting

• Provide high-volume customer support, including troubleshooting, user and supervisor profile updates, and issue resolution
• Create, manage, and resolve DriveIT tickets
• Deliver online and in-person support, including participation in management meetings
• Develop and distribute monthly reports for senior leadership
• Maintain accurate user, reporting, and interface data within the RP database

What you will learn:

• Improve Resource Planning accuracy, with a goal of capturing 100% of actual labor hours
• Streamline and optimize RP strategies and processes
• Develop and deliver role-based training for RP users
• Provide ongoing support for weekly profile corrections, resource reporting, and general user and supervisor inquiries
• Perform weekly reconciliation of Resource Planning (RP) data with PentaSAP to ensure financial accuracy
• Partner with Program Economic Managers (PEMs) to maintain current visibility into labor hours assigned to active programs
• Develop reporting tools to support estimator scope of work and CVE development

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Basic Qualifications:

• Bachelor’s degree in business, engineering, computer science, or a related discipline
• Intermediate to advanced proficiency in Microsoft 365, specifically PowerPoint and Excel (including pivot tables and slicers)
• Strong verbal and written communication skills
• Highly organized with strong follow-up skills and the ability to multitask effectively
• Customer-service mindset with the ability to provide clear, timely, and professional responses
• Process-driven with a high degree of accuracy, diligence, and attention to detail
• Ability to adapt to change and manage evolving priorities
• Strong interpersonal skills with the ability to build trust, use diplomacy, and effectively resolve customer concerns

Preferred Qualifications:

• Relevant experience with an automotive OEM or Tier 1 automotive supplier
• Proven presentation skills, with the ability to communicate effectively to all levels of management

Key Success Factors:

• Consistent delivery of accurate and timely resource planning data
• Strong stakeholder relationships built on trust, responsiveness, and expertise
• Continuous improvement of RP processes, tools, and user experience