Retail Design Operations Manager, Creative Project Delivery

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<div class="isg-job-description“>Overview

Retail Design Operations – Creative Project Manager

We are seeking an experienced Retail Design Operations / Creative Project Manager to lead end-to-end execution of global retail design initiatives. This role is responsible for managing complex, cross-functional workstreams that bring retail environments from concept through execution and store opening.

The ideal candidate is a highly organized creative operations leader with experience in retail design buildouts, store rollouts, and large-scale creative execution programs. You will partner closely with global marketing, creative design, and production teams to ensure delivery of high-quality retail experiences.

What You’ll Do

• Lead end-to-end management of retail store design and execution projects
• Drive all phases of delivery from concept, design development, production, and store opening
• Manage multiple cross-functional workstreams across creative, design, and operational teams
• Coordinate with internal stakeholders and external partners to ensure alignment and execution quality
• Track timelines, milestones, budgets, and deliverables across complex global projects
• Ensure creative intent is maintained through build and execution phases
• Support global rollouts and retail refresh initiatives across multiple markets

What We’re Looking For

• 5-10+ years of experience in creative operations, retail design management, or creative production
• Proven experience managing retail store design/build processes end-to-end
• Background as a creative producer or project manager in retail environments
• Strong understanding of design-to-build workflows and execution processes
• Experience driving multi-workstream, cross-functional projects at scale
• Strong communication and stakeholder management skills

Core Skills

• Retail design project and program management
• End-to-end execution of physical retail environments
• Cross-functional coordination (design, marketing, production, operations)
• Timeline, resource, and deliverable management
• Strong organizational and problem-solving skills
• Ability to maintain creative integrity through execution

Ideal Candidate

A highly organized, detail-oriented creative operations leader who thrives in complex environments and is skilled at translating creative vision into real-world retail execution. This person is equally comfortable working with designers, marketers, and production partners to deliver world-class retail experiences.

Nice to Have

• Experience supporting global retail rollouts or redesign programs
• Exposure to large consumer brand or sport/lifestyle retail environments
• Experience working with global, distributed creative teams
• Familiarity with premium or experiential retail environments

Key Attributes for Success

• Strong executor with creative sensibility
• Excellent communicator across creative and operational teams
• Highly structured and detail-driven
• Comfortable managing ambiguity and shifting priorities
• Strong ownership mindset with ability to drive projects forward

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