Retail HR Coordinator

About the role:

You’ll be the first point of contact for a wide range of HR and professional development queries, offering advice and support to managers and employees via phone and email.

Working closely with our HR Specialists, you’ll provide administrative support on all aspects of employee relations. This includes being a regular on-site presence, offering day-to-day advice to managers and assisting with the smooth running of various HR processes. You will also be responsible for maintaining the HR tracking system for all employee relations activity and providing regular updates on key performance indicators like sickness and case numbers.

This role also involves project work, from assisting with the preparation of meeting and training packs to supporting with different site events. You’ll be managing and updating in-house systems, ensuring all employee records are accurately scanned and uploaded while keeping the business GDPR compliant.

Your responsibilities will also include supporting the team with general administrative tasks, such as note-taking in meetings, and tracking and updating active case logs. We are looking for someone who is proactive and can identify process improvements within their area of work to enhance accuracy and efficiency.

About you:

• Extensive administrative experience and a proven ability to work at a fast pace in a changing environment.
• Excellent IT skills, particularly with Google and PowerPoint, and experience in developing trackers, recording data, and maintaining records.
• Strong interpersonal and communication skills, with experience in call handling and a confident, professional communication style.
• Experience in dealing with employee relations issues, with the ability to probe, question, and investigate to get to the root cause of issues.
• Effective time and diary management with strong organisational skills.
• Proven ability to build excellent relationships with internal and external customers.
• A full UK driving license is essential.

#LI-MB1 #LI-Onsite

You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!

• 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria’s Secret* products (*when purchased through NEXT)
• Company performance based bonus
• Sharesave scheme
• On-site Nursery available; OFSTED outstanding in all areas
• 10% off most partner brands & up to 15% off Branded Beauty
• Early VIP access to sale stock
• Access to fantastic discounts at our Staff Shops
• Restaurants with great food at amazing prices
• Access a digital GP and other free health and wellbeing services
• Free on-site parking
• Financial Wellbeing – Save, track and enhance your financial wellbeing
• Apprenticeship – Grow and develop on the job whilst gaining a qualification
• Direct to Work – Discount online and instore, collect your items the next day for free from your place of work or local store
• Support Networks – Access to Network Groups to empower and celebrate each other
• Wellhub – Discounted flexible monthly gym memberships, with apps, PT sessions and more

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email headoffice_careers@next.co.uk (please include ‘Workplace Adjustments’ in the subject line), or call us on 0116 284 2486 and leave a voicemail.

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