Retail Operations Manager – Maternity Cover

Job title:

Retail Operations Manager – Maternity Cover

Company

Ascot Racecourse

Job description

Who we are
Welcome to Ascot where tradition meets innovation and excitement is the heartbeat of our business.We are a destination for over 500,000 guests each year where passion, elegance, and celebration converge and it is our team of behind-the-scenes heroes that bring every intricate detail to life.As one of the world’s leading racecourses, Ascot is renowned for its rich heritage spanning over 300 years. But we are not bound by the past; we’re driven by the pursuit of excellence in everything we do.From hosting our flagship event, Royal Ascot, to pioneering sustainable practices, we are committed to building a Global lifestyle brand, wrapped around the world class horse racing we run.At Ascot we believe in preserving the beauty of our surroundings and minimising our ecological footprint. From eco-friendly initiatives to community engagement programs, we strive to make a positive impact on both the environment and the lives of those around us.What we are looking for
We are currently seeking a Retail Operations Manager to join our Ticketing and Retail department on a maternity cover basis, based in our offices at the racecourse in Ascot, Berkshire.What you’ll be doing
Reporting to the Senior Ticketing & Retail Manager/Head of Marketing you will be responsible for the inventory management, stock movement and buying of product lines for the Ascot Shop.We have 2 shops on site year round, increasing to 5 shops on site over our premier event Royal Ascot. We are also in the process of growing our online store with a view to increase 24/7 sales of our collections.This role would require attendance to all racedays (with some Saturday/Sunday working) including the week of Royal Ascot.Principal Responsibilities

• Inventory management, organising quarterly stock takes of all areas and updating the system accordingly.
• Organising the stock areas by collections/product type.
• Managing the logistics of deliveries and distribution of new stock.
• Managing the budget lines for opex and stock. Raising POs accordingly and maintaining strong relationships with suppliers.
• Supporting the Ticketing and Retail Manager with the cash management and reconciliation of the shops, collecting the monies from the banks each morning and monitoring cash levels throughout the day. Performing cash lifts as and when required.
• EOD reconciliation of monies and returning to the bank the following morning.
• Maintain outstanding shop condition and visual merchandising standards, ensuring full stock levels in all shops.
• Management and monitoring of stock levels and adjusting as required during event days.
• Familiarisation with stock areas to accommodate quick and efficient movement of stock as required
• Work with the marketing teams and the Ticketing & Retail Manager to increase awareness of the online store.
• Support the Ticketing and Retail Manager with the management of the casual retail teams.
• Management of the Shopify POS system to accurately monitor stock levels and pre-empt movements and stock requirements.
• Establishing good communication with the retail teams to ensure any requests for additional stock are dealt with promptly.
• Follow all company policies and procedures
• Supporting the wider Ticketing and Retail team as required.

Skills and experience you can bring

• Proven working experience in retail operations, dealing with inventory/stock management.
• Excellent attention to detail
• Accuracy at all times
• An understanding of the events industry and the rhythms in which this functions
• Good IT skills, e.g. Microsoft Outlook, Word and Excel
• Knowledge of Shopify would be desirable.
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Solid communication and interpersonal skills
• Customer service focus
• Friendly, helpful, confident and engaging personality
• Basic administration skills
• Committed to raising the standard in every aspect of working life
• Ability to work under pressure and deliver deadlines
• Ability to communicate in a proactive and positive manner
• Ability to be flexible and adaptable
• Integrity, commitment and diplomacy
• The willingness to work in a spirit of partnership

What you can expect from us

• A best-in-class welcome with a tailored induction and racecourse tour, as well as a wide range of training schemes to help with your learning and development
• Access to a range of wellbeing support for yourself and your family including a dedicated Employee Assistance Programme and Healthcare support app with 24/7 virtual GP access
• Opportunity to make an impact in our Volunteer week with a day out of the office to support local community and charity partners
• End of year offices closed (extra 2 days annual leave added to your entitlement)
• Time Off in Lieu (toil) for working weekend race days
• Clothing and hat hire
• Complimentary race day entry for friends and family
• Exclusive discounts in local shops and cafes
• Exclusive discounts from selected partner brands and suppliers

And let’s not forget, invitations to our monthly social nights as well as annual parties and afternoon-teas to celebrate our most special occasions throughout the year.What sets us apart from the rest
We take pride in our commitments to make a positive change for now and future generations to come, whether through our Diversity and Inclusion strategy and training programmes, our award-winning ‘Racing To Zero’ sustainability actions, or our forward thinking employee benefits including flexible working and menopause policies, as well as health and EAP support access.We are also proud of our community outreach which includes a volunteering week for all employees to spend time supporting local charities. See what we got up to last year here:Our Diversity and Inclusion Vision
We are committed to ensuring guests from all backgrounds and communities feel welcome at the Racecourse and are working to ensure our internal teams are nurtured within a supportive and inclusive environment. Our mission is to eliminate discrimination and prejudice of any kind at our venue and throughout our business. By educating and implementing meaningful actions across all that we do, we can make certain that Ascot is a place for everyone to enjoy.As an equal opportunities employer, Ascot Racecourse is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our company.Closing Date
The closing date for this vacancy is 31 August 2025. We reserve the right to close this vacancy early should a suitable candidate be identified.For assistance with your application or should you require an alternative application format, please contactShare this jobClosing Date31/08/2025LocationAscot Racecourse Ltd (ARL)DepartmentTicketing and RetailJob TitleRetail Operations Manager – Maternity CoverCityAscotCountryUnited Kingdom

Expected salary

Location

Ascot, Berkshire

Job date

Sun, 03 Aug 2025 07:15:03 GMT

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