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Wrexham JCP & BSC
Ty Maelor
15-17 Grosvenor Road
Wrexham
LL11 1BW
The Retirement Services Directorate is part of the DWP and provides pensions, benefits and retirement information for State Pension age customers in the UK (United Kingdom) and abroad, including processing new claims and maintaining on-going State Pension and Pension Credit claims; Delivering Bereavement Services; Paying Winter Fuel Payments; Paying disability and health benefits; Paying Carers Allowance.
We are looking to fill key telephony and benefit processing roles in Wrexham Service Centre.
These roles are being advertised due to a temporary increase in work.
Existing civil servants may apply for these Fixed Term Appointments (FTA). If successful, in all cases we will want first to explore taking you on so you can return to your current department at the end of the FTA. You are not required to come on loan. If you wish, you can choose to join DWP as an ordinary fixed term worker. Also, your current department may not agree to a loan. If a transfer on a loan basis cannot be agreed by your home department, you would transfer to DWP on the basis that you would lose your permanent civil service status and become a fixed term worker. However, for the purpose of calculating contractual entitlements and employment rights, your previous and new fixed term service will be combined to give you continuity of employment. For example, if at the end of your FTA your post is declared redundant and you must leave the Civil Service, your combined service will be used to calculate any entitlement you have to redundancy pay.
Therefore, you should be aware that when your FTA at DWP comes to an end, your employment in the Civil Service will end, unless:
Extensions, conversions to permanent status and finding a suitable alternative role cannot be guaranteed at the end of the fixed term. Therefore, you must be aware of the risk associated with your accepting a new FTA contract with DWP, rather than transferring on loan.
These will be office-based roles and you will be required to attend on a full-time basis (37 hours per week) for up to 16 weeks during your training and consolidation. Full training in the benefits system and the department’s computer systems will be provided.
What you will do:
Key Criteria for the Role:
We’ll assess you against these behaviours during the selection process:
Alongside your salary of £26,337, Department for Work and Pensions contributes £7,629 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
DWP have a broad benefits package built around your work-life balance which includes:
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK.
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.
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