A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.
Job Specific
Room Service:
Prepares silver, room service trays, coffee etc. at start of and throughout shift, as required
Presets trays and carts as required throughout shift. Prepares each tray for specific order requirements
Checks all Room Service Orders for accuracy and completeness prior to departing kitchen
Delivers Room Service Orders to guestroom in a timely manner
Sets up and serves order in guest room, according to guest preference and Loews Hotels Standards, in a polite professional manner
Obtains proper charge authorization or payment for orders delivered
Completes all necessary paperwork accurately and legibly
Picks up soiled Room Service trays and carts from guestrooms and corridors as needed
Cleans and maintains Room Service area and equipment
Delivers amenities to guestrooms
Refreshment Pantry:
Inventories guest room Refreshment Pantries to determine consumption by guest
Prepares Refreshment Pantry charge ticket and forwards to appropriate cashier for billing to guest account
Replenishes Refreshment Pantry items consumed
Inspect Refreshment Pantry contents and maintains freshness of product
Cleans and maintains refreshment pantry appearance to established standards
Removes consumed amenity items and/or Room Service trays from guest rooms
Completes DND/No Service, inventory and in-house guest list paperwork and reports
Communicates discrepancies regarding Refreshment Pantry usage to Captain
Restocks and rotates Refreshment Pantry attendant cart supplies
Guest Valet:
Retrieves orders for processing of guest valet from guest rooms according to hotel policy
Verifies accuracy and completeness of information on valet ticket received from guest
Completes necessary log entries to record receipt of guest valet order
Sorts, separates and tags guest valet articles for processing by laundry/dry cleaner
Organizes cleaned and processed guest valet orders for return to guest
Inspects and verifies completeness of valet order being returned to guest
Returns completed valet orders to guest room according to established hotel procedure
Completes required log entry to document return of guest valet order to room
Files valet reports appropriately for documentation and review as necessary
General:
Completes required set up / preparation, at beginning of shift
Inspects all equipment prior to and at end of shift, reports any needed repairs to supervisor
Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business
Performs delivery, placement and any required set up of amenities and/or equipment requested by guest
Completes assigned closing duties at end of shift
Other duties as assigned
General
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Qualifications
High School diploma or equivalent
One plus years experience as Food Service /Room Service Attendant in quality food service/hotel operation
Thorough knowledge of quality food service techniques and standards
Exceptional guest service attitude and abilities
Ability to lift and carry food service trays weighting 35+ pounds
Ability to work flexible schedule to include weekends and holidays