Roster Clerk & Administrator

Who are we?

GWR is the proud custodian of Brunel’s railway – one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK’s top tourist destinations. 

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.

About the team

This is a new role which will be joining the Central Revenue Protection team, reporting directly to the Area Revenue Protection Manager and Deputy area Revenue Protection Manager. The role will support the team of on board colleagues including Ticket Examiners, revenue Protection Inspectors and Revenue Investigators. The role is based in our Bristol office, although the role may require train travel to other locations in our Region.

What are the responsibilities?

Roster clerk – 20 hours part time

This is a dual role where you will be supporting a widespread team, completing a range of administrative duties as well as creating, reviewing, and monitoring the rosters for the team.

• Analyse passenger numbers, busy services, and routes to create effective diagrams that maximise revenue income.
• Collating figures and facilitating reports for the Management team to review with colleagues.
• Implementing new systems to ensure that the team can be run at maximum efficiency.
• Monitor annual leave and absence levels and adapting rosters accordingly.
• Planning and organising rosters, hotels, and resources for Revenue Protection events.
• Ordering and maintaining the crew equipment and uniform.
• Printing and mail dropping information for colleagues.
• Ensure GDPR is maintained throughout the team.
• Posting on notice boards important information.
• Filing and maintenance of crew records on Paper vision
• Attend high profile confidential meetings within the GWR network and note / minute take to a high standard.
• Reporting of information to other departments through various systems.
• Take notes and messages for the Revenue Protection Managers in their absence.
• Problem solve and solution find for colleagues.

About you

You’ll need to be:

• Professional, clear communication and interpersonal skills.
• Be naturally proactive with a good eye for detail.
• Calm and Confident, working well under pressure.
• Enthusiastic about creating and designing efficient team systems.
• Eye for detail
• Multitasker

Skills and experience required:

• Excellent computer skills, ideally experienced in using Office 365 (additional training will be provided for railway specific applications).
• Previous experience using Excel to monitor team performance using formulars, creating spreadsheets, and running reports.
• Previous experience in administrative roles.
• Ideally experience with creating effective rosters for a team.
• Be able to follow and implement agreed rostering rules and implement consistently.

What is the reward?

Your salary £19,131 (FTE £30585)

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme. Your uniform is provided. 

What else do I need to know?

You must live within one hour’s travelling time from Bristol station.

There are occasions that may require very early starts and late finishes, so you must be able to travel to and from the station at times when there is no public transport.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. 

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

Neurodiversity Definitions and Different Types

https://www.healthassured.org/blog/neurodiversity/

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