The Sales Associate is responsible for sales generation and delivering a positive customer experience. The Sales Associate will also handle a variety of operational duties as assigned by the store management team (e.g., housekeeping duties, visual presentation standards, etc.).
Reports To: Store Management
Essential Functions
Customer Experience
Greeting Customers: Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting.
First Impressions: Create a positive first impression for the customer through an energetic attitude and adherence to dress code.
Store Standards: Maintain a sparkling clean and organized environment by adhering to store standards and cleanliness.
Product Information: Provide customers with current relevant information about the product.
Fitting Room Service: Provide quality service in the fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness, and attempt to add on to the sale.
Cash Wrap Efficiency: Provide efficient service at the cash wrap, offer Gift Cards, maintain cash wrap cleanliness, and capture customer information in the database.
Customer Appreciation: Sincerely thank all customers for shopping at GUESS as they exit the store.
Cooperation & Dependability
Task Completion: Satisfactorily complete all duties as assigned by management.
Punctuality: Be punctual and adhere to the designated work schedule.
Teamwork: Be flexible and work well with peers and management to accomplish duties.
Policy Adherence: Follow GUESS Policies and Procedures 100%.
Housekeeping: Perform housekeeping duties as required.
Personal Performance
Sales Goals: Meet or exceed the Sales per Hour (SPH) result as assigned by management.
Miscellaneous Responsibilities
Meetings and Functions: Participate in and attend all store meetings and other related functions.
Positive Attitude: Represent a positive attitude toward the merchandise and the company.
Inventory Participation: Participate in all inventories.
Additional Duties: Assume and complete other duties as assigned by store management.
Physical Requirements: Ability to perform heavy lifting in excess of 30 pounds and stand for a minimum of eight hours during scheduled shifts.
Job Requirements
Customer Service Skills: Excellent communication and customer service skills.