Sales/Events/Catering Coordinator

The iconic, The Roosevelt New Orleans, A Waldorf Astoria Hotel is currently seeking for a Sales/Events/Catering Coordinator to join our talented team! 

Located on at 130 Roosevelt Way, just a short stroll from the vibrant French Quarter. This historic hotel features 504 elegantly appointed guest rooms and suites, along with over 60,000 square feet of versatile meeting and event space. Guests can enjoy a range of exceptional dining options, including the renowned Domenica restaurant, all while being surrounded by the rich culture and lively atmosphere of New Orleans.

JOB DESCRIPTION

What will I be doing?

Provides the director and managers of sales and marketing with administrative and clerical support including word- processing, typing, e-mailing, filing, data-entry, faxing, copying, corresponding, answering telephones, processing mail, taking notes and/or dictation, making travel arrangements and performing other general office duties. Assists on special projects as needed.

Position Summary 

As a Team Member your essential functions in this role include such things as:

• To organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Handling phone calls, emails, and greening clients for Catering and Events in a professional, courteous manner.
• Inputting programs in booking systems, managing VIP guest arrangements, and coordinating site visits.
• Creating and communication of documents including but not limited to BEOs, group resumes, post event reports, menus, diagrams/floor plans.
• Working with affiliate groups.
• Assist with clients and deliver on the client’s expectations.
• Demonstrate knowledge of job systems, products, booking systems, and processes.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client.
• Ensure high quality service by communicating and assisting others to understand the guest needs.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs
• Regular attendance

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

The Sales/Events/Catering Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude
• Good communication skills
• Ability to work under pressure
• Ability to work on own or in teams
• Excellent sewing and machine skills
• Methodical and well organized

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• One (1) year guest contact or customer experience
• Previous experience as an administrative assistant, preferred
• Previous hotel experience preferred, but not required

Core Competencies, including but not limited to:

• Writing-Communicating effectively in writing as appropriate for the needs of the audience.
• Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
• Oral Comprehension- The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Basic Computer Skills- Using basic computer hardware and software (personal computers, word processing software, internet browsers, etc.)
• Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Number facility- The ability to add, subtract, multiply, or divide quickly and correctly.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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