Support the delivery of scalable sustainable processes through time studies, best practice, workflow, policy, and elimination of non-value add activity
Assist in defining and refining structured processes for sales efficiency and workforce management while cultivating culture of process solutions and best practices
Seek to understand and eliminate bottlenecks in external demand channel and internal legacy processes
Ideas to optimize capacity to improve sales efficiency, customer satisfaction, and team productivity
Leverage current technical tools and platforms, including CRM, web platform, and telephony system to understand demand channels, customer trends, and workforce efficiency
Regularly monitor and analyze sales data to assess the impact of process changes and identify opportunities for further optimization
Differentiate front office / back-office functions to streamline operation models
Support the leadership in alignment of individual responsibilities with prioritized activity, metrics, and business strategy evolving center of excellence; Identify trends, opportunities, and challenges impacting sales performance and strategies to remediation
Assist in efficiency with lead conversion, transactions, and time management; enhance core competency of proactive approach to sales
Strong critical thinking and analytical mindset with strong business acumen and extreme ownership; excellent communication skills and ability to build strong relationships
Solution driven approach; pressure tests norms and legacy process to enhance productivity
Fosters culture of collaboration, continuous improvement, and celebrating wins; ability to inspire and motivate teams
Leads through influence, navigates ambiguity, and adapts to fast changing conditions
Proven track record of sales enablement through process improvement, policy, and workforce management
Strong knowledge of sales processes, methodologies, CRM systems, and a passion for integrating modern technology and tools into sales operations
Experience
Not required, but prior Internship experience is a plus.
Education
Current college student, majoring in Business Administration, Marketing, or a related field; MBA preferred entering their Junior, or Senior year.