Sales Support Admin

Why Work at Banner?

For over 50 years, Banner Engineering has been at the forefront of industrial automation. We offer products and solutions including award-winning sensors, wireless solutions, machine safety, indication and LED lighting. From Fortune 500 leaders to innovative startups, Banner’s award-winning products and solutions are helping companies around the world increase efficiency, reduce costs, safeguard equipment, and protect personnel. Our commitment to innovation shows through a continuous, market-driven evolution of products and technology. With engineers employed in nearly every major department, engineering is in our DNA.

Banner is a rapidly growing company that offers many personal development opportunities, an excellent benefits package, and a collaborative team of employees who are passionate about what they do.

Pay and Benefits

Banner Engineering is committed to offering competitive pay and benefits, including, but not limited to:

• 401(k) with match
• Student Loan 401(k) match program
• Medical, Dental, and Vision Insurance Plans
• HSA (Health Savings Account) with company contribution
• Paid Time Off (PTO)
• Sales and Profit Sharing Eligibility
• Flexible work hours
• Life Insurance
• Paid Parental Leave
• Pet Insurance

Base Pay Range: $23.84 – $32.78

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Position Summary

This position is responsible for directly supporting Sales Directors on sales order status and tracking, managing sales orders and expedites, sales process improvements, data management, and providing support for customer service.

This position reports to the Director of Sales and Customer Operations

What You’ll Be Doing

This is a great opportunity for someone who enjoys working both individually and collaboratively, staying on top of tasks, and making a meaningful impact across teams and projects. Below are some key responsibilities of the role.

Key Responsibilities

• Responsible for direct support of Sales Directors on order inquiries, tracking sales order changes, and running management reports.
• Critical thinking through complex scenarios where you apply end-to-end thinking to support all aspects of Sales operations.
• Researching sales orders to provide information on where orders are in the manufacturing process, when they will arrive at the customer or distributor, and communicating the updates with the sales team.
• Working with respective teams on order status and order scheduling (Business Unit’s (BU’s), planners, demand planners).
• Managing sales expedites.
• Manage customer or distributor portals: Purchase Orders for Order Entry, Sales Order Acknowledgements, Advanced Shipment Notices, Promise Dates, Invoices, Order Changes, etc.
• Managing large orders of high importance for Regional Sales Director’s (RSD’s) and Area Sales Manager’s (ASM’s) including forecasting, scheduling, and tracking order status.
• Primary contact for constraint holds management and secondary support for constraint hold releases.
• Support resource for customer service as backup for order entry, responding to emails in shared inboxes, providing guidance on challenging inquiries, and responding to chats
• Suggest sales process improvements.
• Other duties as assigned.

What You Bring to the Table

To perform this job successfully, you must be able to perform each essential duty satisfactorily, and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to support individuals with disabilities.

Required

• High school diploma or equivalent
• 3 or more years of experience in a customer service role
• Experience working with end-users, manufacturers’ representatives, distributors, and sales managers preferred

Preferred

• Post-secondary education preferred (Associate’s or Bachelor’s Degree)
• Background in customer service or demand planning roles
• Experience working with Oracle and Salesforce
• Intermediate knowledge and experience using Microsoft Office Suite programs
• Takes initiative and is a great team player
• Ability to be flexible when needed and takes ownership of their work
• Good communicator and strong organization and time management skills
• Willingness to work with cross functional teams
• Ability to work under pressure and meet deadlines to maintain great business relationships

Supervisory Responsibilities

• This position has no direct supervisory responsibilities

What to Expect at Work

Physical Demands

The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to support individuals with disabilities.

• Sit for up to 8 hours per day.
• Continuous movement, walking, or standing.
• Exposed to a computer screen for extended periods
• May require repetitive motions such as utilize a computer mouse, keyboard, computer, and other standard office equipment.
• Communicate with others frequently.

Working Environment

The work environment characteristics described here are representative of those you may encounter while performing the essential functions of this job.

• Corporate office environment – indoor and climate-controlled
• Frequent interaction with cross-functional teams, or external partners as well as employees across all levels of the organization including entry-level staff, senior leadership, customers, or distributors

Core Values

Customer Driven, Accountability Focused, Integrity Always, New Solutions – Every Day

If you excel in a dynamic, collaborative environment and are looking for meaningful challenges and opportunities to grow, you’ll find a great fit here. Banner Engineering is a premier employer headquartered in MN, offering competitive compensation, comprehensive benefits, and opportunities for professional development as we rapidly grow in the Industrial Automation industry.

Banner Engineering is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran status.

Equal Opportunity Employer (EOE) M/F/D/V

This job description reflects management’s assignment of key responsibilities; it does not prescribe or restrict the tasks that may be assigned.

Read Full Description