Salesforce Business Analysts – Functional Consultant Senior Consultant

Req ID: 290796 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Business Analysts – Functional Consultant Senior Consultant to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

Once You Are Here, You Will: 

Understand and document customer business requirements through leading requirement workshops 

Develop requirement specifications according to standard templates as well as responsible for SFDC Solution Design, Use Cases, User Material, technical and non-functional requirements 

Review and test the functionality of the customizations provided by the development team, and demo the solution to the customer for feedback and approval

Act as the liaison between the business team, technology team, support, and offshore team 

Act as a Mentor to Junior and Mid-level BAs

Contribute to the Business Analysis Center of Excellence

Ability to build relationships/rapport with the Product Owner and Client is KEY

Qualifications: 

Required: 

Current Salesforce Administrator Certification 

7+ years of Business Analysis experience, including:

Led a Discovery Workshop

Produce AS-IS and TO-BE process flows in Visio, Lucid, etc.

Identifying gaps and pain points 

Elucidate requirements into User Stories and Acceptance

Criteria and gain client sign-off 

Prepare for and conduct Sprint End client demos

Work with technical leads; onshore and offshore

Use Analytical and problem-solving skills

the Relationship Builder among Product Owner, Client and other project stakeholders

A minimum of 3 years:

utilizing Salesforce Best Practices

knowing when to utilize configuration vs. custom code vs. App Exchange product

working within Agile development methodology

working in JIRA, or similar Project Management tool

3+ years of Salesforce.com experience, including:

Configuration 

Workflow/ Process Builder and Flow 

Approval Processes 

Org Wide Sharing Rules 

Role hierarchy and User Profiles 

Data migration using Data Loader or Data.io 

Reports and Dashboards Creation

Preference Qualifications: 

Salesforce App Builder, Service Cloud or Sales Cloud Consultant Certification

Agile cert (SAFe, IIBA, PMI, etc.)

Superior written and verbal communication 

Strong understanding of CRM functional knowledge

Prior experience with multiple system integrations and data field mapping

Experience in User Acceptance Testing and End-User Training

Ideal Mindset: 

Communication. You are the bridge that ensures the customer requirements are communicated accurately with the internal team. 

Attention to details. Provide strong attention to detail in documenting the requirements and understanding the needs of the Client. 

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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