Security Console Operator – Days

The Console Operators provide 24/7 optimum security services for the entire VCU health footprint. Operators will be responsible for ensuring the safety of our patients, our visitors and our employees that are within our environment daily by monitoring the electronic systems and giving accurate information to the police officers and security officers and other safety teams that respond to the calls for service.

Essential Job Statements

• Console operators will be responsible for monitoring electronic security camera systems, alarm panels, intrusion detection, video cameras footage request, badge verification, and general access control, in addition to re-setting panic button alarms, code pink alarms, receiving and reacting to large call volume of request for access.
• Console operators are also tasked with maintaining excellent customer service and communication skills.
• Console operators must have the ability to multitask, be proficient in CCTV systems, Radio systems, computers, and MS Office.
• Console operators may be asked to a flexible schedule to include weekends, holidays, days, evenings and midnight shifts.
• Must be able to pass background check and drug screen
• Must be highly dependable, able to stay calm in stressful situations, and have a strong attention to detail. Further, must have a high level of confidentiality dealing with incidents and security techniques.
• Ensure responsibility and visible commitment of diversity equity and inclusion strategy, programs, and initiatives through collaboration and implementation of initiatives across the health system.

Patient Population

Not applicable to this position.

Employment Qualifications

Required education:

High School Diploma or Equivalent

Preferred Education:

Previous experience with console equipment, CCTV systems

Licensure/Certification Required: N/A

Licensure/Certification Preferred: N/A

Minimum Qualifications

Years and Type of Required Experience: N/A

Other Knowledge, Skills and Abilities Required:

• Demonstrated capability for problem solving decision-making, sound judgement and assertiveness.
• Adaptable, open to change and able to work in ambiguous situations and respond to new information or unexpected circumstances.
• Works well under pressure and manage several responsibilities with ease and composure.

Cultural Responsiveness

Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Other Knowledge, Skills and Abilities Preferred: N/A

Working Conditions

Periods of high stress and fluctuating workloads may occur.

General office environment.

May have periods of constant interruptions.

Physical Requirements

Lifting/ Carrying (0-50 lbs.)

Work Position: Sitting

Additional Physical Requirements/ Hazards

Repetitive arm/hand movements

Mental/Sensory – Emotional

Mental / Sensory: Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking

Emotional: Steady Pace, Frequent and Intense Customer Interactions, Able to Adapt to Frequent Change

Days

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

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