Senior Analyst – Partner Inventory Strategy & Analysis

Description

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Becoming the best airline is an adventure. And our Pricing & Revenue Management team is providing fuel for that journey by ensuring that we maximize our ticket revenue on every single flight across our network – both domestically and internationally – while giving our customers various product offerings for their travel. By analyzing market trends and forecasting consumer demand, this team works hard to ensure we are selling the right number of tickets at the right price to optimize our revenue and run a profitable airline.

Key Responsibilities:

• The Sr Analyst will drive improvement in sell quality for all itineraries that include space on OA with an end goal of driving incremental revenue and improving the customer experience. This role will use data to make strategic decisions about availability technologies between United and codeshare and interline partners, (e.g. interactive links, cascading, etc.), by analyzing partner booking & revenue trends. Sr Analyst will independently field questions from collaborators across United regarding partner sell quality and will recommend solutions to recurring issues. This position will work across internal and external partners to improve the architecture and mechanisms supporting United’s inventory data feeds for other airline (OA) partners. This role will require a knowledge of and proficiency for using SHARES PSS, familiarity with other GDS/PSS platforms, future MOSAIC applications, and related database/query tools available to research and triage availability and sell issues that arise with OA partners.

Communication skills

Regularly participate in meetings with UA and OA leaders and experts in the field to review availability/sell issues and discuss possible solutions. The Sr. Analyst will draft summary emails/reports, expertly speak to/report out issues, discuss potential solutions, and summarize data trends!

Analytical skills

You will be required to use UA database tools such as SQL, Spotfire, etc. to independently build new reports, query partner statistics, and interpret results related to booking volumes, sell performance, and related trends.

Technical skills

Work extensively within SHARES and related databases (e.g., Google Flight Tools, UDH, Q*SELL reporting) for availability/sell testing and investigation/research. This role will also work closely with partners and their respective PSSs/GDSs, so a knowledge of basic terminology and functionality across airline systems will be important. Sr. Analyst will also help design parameters for new partner-related projects, new enterprise availability and sell projects, and then perform UAT prior to any production deployment.

Organization skills

Manage a portfolio of multiple partners and technical projects. Learning to prioritize work efficiently and resolving appropriate priorities when conflicts might arise will be vital to this role’s success.

Teamwork skills

Assist in mentoring analyst(s) and handle intensified reports and issues that require in-depth research.

Please Note: This is a Houston-based, Hybrid role, with a 50-75% in office requirement.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor’s degree or 4 years of relevant work experience
• Computer Sciences, Data Analytics, Business, Economics, or Aviation Sciences
• 4+ years within airline industry or supporting services
• Good project management and partnership skills, experience with Microsoft office suite (Excel, Word, PowerPoint), and experience working with technical airline availability and sell concepts.

What will help you propel from the pack (Preferred Qualifications):

• Master’s degree
• Applied Mathematics, Statistics, Systems Engineering
• 10+ years within airline industry or supporting services
• Advanced knowledge of SQL and some advanced business intelligence tool (Power BI, Spotfire, etc.)

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