Senior Business Manager – Digital Information Management

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

Discover Crown. www.crownworldwide.com

The postholder will be responsible for the development and implementation of the Crown HK digital information management strategy in alignment with Crown’s regional and global needs. This person will spearhead the growth of our digital information management offerings. He/she will play a crucial role in identifying and developing digital opportunities with both existing and new customers. The ideal candidate will work closely with our business analysts to craft solutions that not only meet but exceed customer expectations. This role will report directly into the Managing Director.

Key Responsibilities

Business Development:

• Identify and pursue new business opportunities for our digital information management services.
• Develop and maintain strong relationships with existing clients to expand service offerings.
• Conduct market research to identify trends and opportunities in the digital transformation space.
• Driving Sales, proactively seeking out and engaging potential clients.

Solution Development:

• Collaborate with business analysts and technical teams to design and propose tailored solutions for customers.
• Ensure solutions align with customer needs and expectations, focusing on digitisation, ECM

implementation, BPO, and workflow transformation.

• Present solutions to clients, demonstrating the value and benefits of our digital services.
• Leverage technical knowledge to navigate the entire sales process, from initial consultation to solution delivery.

Sales and Revenue Growth:

• Drive sales growth by developing and executing strategic plans to achieve targets.
• Prepare and deliver compelling sales presentations and proposals.
• Negotiate contracts and close deals to meet or exceed sales targets.
• Utilize consultative sales skills to understand client needs and provide tailored solutions.

Customer Relationship Management:

• Serve as the primary point of contact for clients, ensuring high levels of customer satisfaction.
• Conduct regular follow-ups and reviews with clients to assess service performance and identify additional needs.

Collaboration and Reporting:

• Work closely with internal teams, including marketing, operations, and technical support, to ensure seamless service delivery.
• Provide regular reports on sales activities, pipeline status, and revenue forecasts to senior

management.

Workplace Health & Safety

• Adhere to Crown’s policies and procedures related to Health and Safety, Security, Environment and Quality.
• Acquire, and keep up to date, knowledge of work health and safety matters.
• Work with Crowns Compliance team to ensure that all notices, actions, activities are recorded accurately and timely in line with Crown’s processes.
• Ensure that you work in a manner that is not harmful to your own health and safety and the health and safety of others.

Success Measurements

• Growth of Digital Revenue in Hong Kong
• Growth of Digital Margin
• Quality Feedback measurements

Key attributes

We see the following as being critical to the success of this new role:

• Excellent communication, negotiation, and presentation skills.
• Ability to build and maintain strong client relationships.
• Self-motivated, results-oriented, and capable of working independently.
• Strong technical knowledge in digital information management, including ECM systems, digitisation processes, and workflow automation.
• Demonstrated ability to navigate complex sales processes with a consultative approach.
• Experience working with technical teams to develop and deliver tailored solution
• Create an environment which allows for teamwork, innovation and enjoyment that shows our employees that we value them.
• Present a professional corporate image.
• Willingness to work in a team environment whilst accountable for your own actions.
• Demonstrate Crown’s brand values at all times.
• Ability to work under pressure when required.

Professional knowledge and skills

• Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field.
• Minimum of 5 years of experience in business development, sales, or consulting, preferably in digital transformation or information management services.
• Proven track record of achieving sales targets and developing new business.
• Strong understanding of digitisation, ECM systems, BPO, and workflow transformation.

What we offer

• Work in international environment supporting clients from all over APAC, work with colleagues from multiple countries on daily basis
• Work in a dynamic team with opportunities for growth
• Learning opportunities in the field of relocations, international logistics and mobility
• Work on new projects for an industry leader with over 50 years history
• Summary of benefits offered (health, life and personal accident insurances, birthday leave, 2 days volunteering leave, PTO’s from 15 and up to 20days)
• Language courses, Well-being Program, Mentoring Program, Employee Referral Program
• Performance bonus
• Career development path
• CSR, ED&I, Work-life balance initiatives

Call to action

If all above mentioned sounds interesting and motivating for you (and you have a suitable profile) we are looking forward to receiving your updated CV and discussing your career!

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

• We are CARING about people and their experience
• Always DETERMINED to do our best and to always keep improving
• We are genuinely THERE when our customers and colleagues need us
• We encourage the SHARING of knowledge amongst each other
• We continuously remain OPEN-MINDED to stay innovative

Equal Employment Opportunity

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, gender orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

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