Senior Claims Operations Assistant

INTL Senior Claims Operations Assistant – CH09YY

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Senior Claims Operations Assistant will be responsible for a variety of operational activities that support our claims handlers in their day-to-day adjudication of claims.

Working as part of the operations team, activities will include review of claims related data, data capturing and recording, allocation of 1st advice claims, producing spreadsheets and PowerPoints, administrative tasks in our claims systems to ensure data quality and consistency, setting up of new claims, issuing of payments and undertaking user acceptance testing, supporting more junior members of the Claims Operations team etc.

You will also be involved in various ad hoc tasks, process reviews, projects and a variety of the job responsibilities below with a view to drive standardisation, efficiency and improvements along with a high level of quality outcome.

Job responsibilities:

• Data capturing and recording of data into systems.
• Review and producing of spreadsheets and PowerPoints to identify and ensure data accuracy.
• Administrative tasks related to claims handling such as setting up of new claims, issuing of payments, preparing and sending files to lawyers etc.
• Monitoring of claims inboxes and receipt, segmentation and allocation of First Notice of Loss (FNOL).
• Obtaining claims and policy information and adding documents to the claim files.
• Processing of claims related tasks, in accordance with the Claims Management Guidelines.
• Reconciling of claims bordereaux for both claims and financial movements along with validating claims transactions and ensuring data accuracy.
• Collating claims reports and assisting in management information requests.
• Supporting more junior members of the Claims Operations team.
• Additional tasks that you may be required to handle include administrative and technical support to the Claim Handlers.
• Assisting with internal and external claims related requests.
• Providing an excellent level of customer service to both external and internal customers.
• Assisting and identifying operational improvements and projects to enhance and improve claims processes.
• Liaising with internal departments on claims systems related incidents and possible enhancements.
• Contributing to ensuring the Unit’s Key Performance Targets are met and that own objectives are achieved.
• Ensuring that all allocated work is handled within the Key Performance Targets of the Claims Operations department following agreed internal and external processes, policies and procedures to ensure quality and service standards are met and error rates minimized.
• Undertake any other tasks as requested by the Claims Operations function in order that the department achieves its objectives.
• Oversight and distribution of weekly / monthly claims reports.
• Responsible for responding to regulatory Cat data request via the appropriate portal.
• Responsible for the creation, distribution, and monitoring of International Cat Trackers.

Qualifications & capabilities

• High attention to detail.
• High ability to quickly detect process inefficiencies, troubleshoot and take initiative to suggest and collaborate with colleagues on finding ways to improve the process and following through with implementing these.
• Take ownership and follow through on agreed commitments, including the ability to handle multiple priorities, organise your work and meet deadlines.
• Good organisational skills.
• Good communication skills required.
• Must be numerate and computer literate.
• Team player and a good sense of customer service for both internal and external customers.
• Strong Excel and PowerPoint.
• Use of Management Information tools.
• Experience in DocoSoft and Lloyd’s market systems an advantage.
• Willingness to continue to develop knowledge of insurance through formal and informal learning.

Experience

Experience of administrative/ junior roles, with preference for prior experience in a claims, operations or insurance role.

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