Senior Configuration Analyst

Job title:

Senior Configuration Analyst

Company

Royal Bank of Canada

Job description

Job SummaryJob DescriptionWHAT IS THE OPPORTUNITY?The Senior Configuration Analyst will be a main player on the IT Service Management (ITSM) team with the key role of managing the day-to-day activities for the Enterprise Configuration Management process. Objectives include setting up the Configuration Management Database (CMDB), expanding use of the CMDB into other IT processes, aid in establishing a Configuration Management process, and establishing relationships with Configuration Item (CI) owners to enforce the process.WHAT WILL YOU DO?Support the Senior Manager, Configuration Management Process Owner in the implementation of the CMDB.Assist the Senior Manager, Configuration Management Process Owner with continual process improvement.Collaborate with IT & Process Owners, and Process Stakeholders to gather and analyze needs, translating these needs into requirements.Ensure the Configuration Management process is understood and adhered toReconcile the CMDB data when exceptions are noted between CMDB, discovery information, and other authoritative production data repositories.Resolve CI duplicates within the CMDB and develop reports for management on KPIs to improve the process effectiveness, efficiency, and data accuracy, perform CMDB audits to ensure data completeness and quality, enable process adherence through reporting and dashboards.Work with Discovery/CMDB administrator to enable Discovery services or implement scripts required to process data feeds to update the CMDB, establish and support controls and procedures to review, assess, prioritize, & track compliance to requirements incorporated into tool and process designs.Maintain process documentation, user guides and operational procedures.WHAT DO YOU NEED TO SUCCEED?Must have:5 to 7 years Configuration Management experienceExperience in data analysis and management utilizing advanced Excel techniquesFamiliarity with Agile, and SCRUM methodologiesExperience in a large IT shared services organization with excellent interpersonal, communication, collaboration and documentation skillsAbility to interact effectively with geographically and culturally diverse teamsUnderstanding of Service Management processesITIL v4 Foundations CertifiedNice-to-have:Working knowledge of CSDMExperience with ServiceNowRBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.Leaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impact.Work in a dynamic, collaborative, progressive, and high-performing team.A world-class training program in financial servicesFlexible work/life balance optionsOpportunities to do challenging work.#LI-Hybrid#LI-POST#TECHPJJob Skills Adaptability, Critical Thinking, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Information Technology Trends, Systems Software, Time ManagementAdditional Job DetailsAddress: RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: TECHNOLOGY AND OPERATIONSJob Type: RegularPay Type: SalariedPosted Date: 2024-11-26Application Deadline: 2025-01-03Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Expected salary

Location

Toronto, ON

Job date

Thu, 28 Nov 2024 03:14:14 GMT

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