Senior Consultant, Digital Experience Senior Consultant, Digital Experience

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As a Senior Change Management Consultant, you will be services such as Stakeholder Change Management, Culture Change and Augmentation, Change Management PMO Establishment and Workforce Competencies to align organizational and workforce capabilities to business strategy. We thrive in helping communities around us to foster agile and people-centric environments that can adapt quickly to disruptive forces in the modern world.

If you believe in going above and beyond, hold yourself to doing the best work possible, and wish to bring people and technology together like never before, we would love to have a conversation with you.

What you will do:

Lead a variety of change management and people-related projects:

• Strategize and plan projects: Strategize and plan for the change management approach.
• Advise, execute and monitor change related activities: Provide advisory, develop a POV and execute various change analysis, assessment, communications, engagement, adoption and enablement activities to successful completion.
• Manage stakeholders: Manage stakeholder expectations across multiple levels to maximize buy-in.
• Guide junior resources: Lead and guide assigned junior consultants to deliver assigned projects within scope, schedule and budget.

Build capabilities:

• Build new or expand upon existing capabilities: Whether it is digital adoption platforms that accelerate change adoption or people analytics that provide insights about a workforce, continuous improvement and innovation is the culture of the team. Senior consultants are expected to build competencies that will enhance our change management and adoption services.

Pursue opportunities:

• Lead pre-sales activities: Lead junior consultants or work individually as an experienced consultant to shape and qualify change management related opportunities, develop the change strategy and scope, prepare costing, draft proposal and present the solution to the client.

Process improvement:

• Streamline or transform current work processes: There are often better ways of doing things. You will lead junior consultants to identify improvement initiatives such as streamline processes, introduce tools to shorten turn-around time or even propose radical alternatives to better achieve work objectives and outcomes.

Share knowledge:

• Share CM best practices: Share best practices in change management or any other domains that would expand the team’s capabilities to do our work more effectively.
• Coach team: Coach the change management team on any new or enhanced capability or competency service offering that you are leading and building.

The ideal candidate should possess:

• Have at least 5 to 8+ years of related experience with change management in an advisory capacity and having personally led these projects.
• Possess an excellent command of the English language and to write coherently and concisely without spelling/ grammatical errors.
• Possess fluent communication and facilitation skills with the ability to engage stakeholder groups at different levels of seniority effectively (from the C-suite to the ground staff).
• Possess solid presentation skills with the ability to engage varying numbers of audience size.
• Create professional and visually attractive presentation decks/ collaterals that will enhance your presentation delivery and accelerate buy-in of your ideas.
• Possess a “commercial” mindset in understanding how people related conversations with senior leaders or the ground may highlight i) priorities or needs in a project and ii) lack of capability or capacity in an organisation and link them to potential service offerings/ cross-sell opportunities that the change management team may value add.

Good to Have

• Be an existing certified Prosci Change Management Practitioner
• Possess working experience (leading, executing or supporting) in any of the following areas:
  • Digital adoption projects using WalkMe or WhatFix.
  • Workforce competency assessment, planning and upskilling.
  • People analytics.
  • Workforce or HR transformation.

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