Senior Customer Services Specialist

Job title:

Senior Customer Services Specialist

Company

Treasury Wine Estates

Job description

Job Description:About usTreasury Wine Estates (TWE) is one of the world’s leading wine companies. We know that it’s the thinkers, makers and doers who have the most impact as we continue to strive towards being recognised as the world’s most admired premium wine company. We are proud of our portfolio of brands that have tremendous heritage, rich quality and a reputation for excellence across the globe. From the iconic luxury of Penfolds and Wynns, to the broad appeal of Lindeman’s and newer brands like 19 Crimes, we are committed to creating memorable wine experiences for our consumers.About the roleReporting into the Regional Customer Service Manager, the Senior Customer Services Specialist will collaborate closely with TBS regional and centralized teams to manage OTB operations, oversee TBS processes, and address regional business needs. The role requires expertise in the FMCG sector, particularly for domestic markets, along with a comprehensive understanding of export operations, including export documentation, logistics, and supply chain management. As the primary point of contact for escalations, the Senior Specialist will ensure the smooth execution of OTB operations and day-to-day business activities (BAU), driving efficiency and resolving issues promptly.Some of the responsibilities of this role include:

• Support regional team on management & production of all aspects of Export + Export Documentation
• Work with 3rd party service providers (warehousing, logistics, freight forwarding) to ensure services are provided within agreed SLA’s/KPI’s and escalate to relevant process owners where breach may be occurring.
• Support regional team on management & production of all aspects of Export + Export Documentation.
• Support CRM process with centralised team on customer claims/queries and are resolved within SLA’s.
• Act as a key contact point for internal stakeholders on all OTB Operations.

About youWe’re seeking an experienced Customer Service Specialist ideally with knowledge in FMCG Supply Chain/Logistics, in the wine or consumer packaged goods industry (preferred but not required). The ideal candidate will have strong systems skills in ERP (preferably JDE) and Microsoft applications, with experience managing key accounts and a deep understanding of customer service SLAs and their commercial impacts. Previous experience in a shared service environment is preferred, and the candidate must be highly organized, accurate, and detail oriented.Required:

• Outstanding communication skills, both written and verbal with a strong customer service focus
• Experience in working within a shared service environment
• Experience in managing Key Accounts
• Ability to work independently
• Fluent in English (oral & written). French language skills would be a bonus.

What’s in it for youThe opportunity to be bold and make an impact in the world of wineAccess to the world’s most celebrated wines through our employee product allowanceTrue flexibility in determining how, when and where you work to achieve your potentialGlobal opportunities across Australia & New Zealand, the US, Asia, UK/EuropeOpportunity to build a career across multiple functions (we’re really good at doing this!)Structured development programs to support your health, wellbeing and career“TWEforME Day” – an additional day of leave each year, for you to do youPrivate Medical Insurance25 Days of Annual LeaveLife AssuranceCritical illness coverCultureWe bring our whole selves, we’re courageous and we deliver together – that’s our DNA. We’re a passionate bunch who enjoy working together, like to have fun and keep things down-to-earth. We’re brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We’re definitely “glass half full” people and see challenges as opportunities and move with pace to achieve our goals.If you’re ready to help us be the world’s most admired premium wine company, please apply now!Inclusion and DiversityJust like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin or on the basis of disability. If you require any assistance to be included in our process, please contact , quoting the job title and reference number.In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview.How to applyWe do move quickly at TWE and continually review applications, so if you don’t want to miss out, apply today.About Us: Here at Treasury Wine Estates we encourage those who, like us, see the possibilities when life is lived with sleeves rolled up and minds left open. From all walks of life and from all parts of our business, every voice is heard and every voice is welcome. Each one of us here defines ourselves and in turn, it’s that spirit that defines us.

Expected salary

Location

Twickenham, Greater London

Job date

Sat, 26 Oct 2024 05:34:03 GMT

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