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Client: Media/Advertising Analytics Organization
Role:Senior Customer Success Manager – Political Advertising
Salary: $115,000-$130,000 + Bonus & Benefits (Depending on level and location)
Location: Remote (Preferred EST time zone)
***Must have experience within the Political Vertical
Role Overview
We are seeking a highly motivated and experienced Senior Customer Success Manager (CSM) to support clients within the political advertising vertical. In this role, you will manage a portfolio of political clients ranging from self-serve to fully managed-service accounts, ensuring they maximize value from a programmatic advertising platform.
You will act as a trusted advisor, trainer, and strategic partner to political campaigns, agencies, and advocacy organizations, helping them navigate programmatic media in a fast-paced, high-stakes, and compliance-driven environment.
Key ResponsibilitiesClient Management & Success
Serve as the primary point of contact for assigned political accounts across self-serve and managed-service models
Build strong, long-term client relationships to drive satisfaction, retention, and expansion
Translate campaign objectives into actionable platform strategies that drive measurable results
Training & Enablement
Lead client onboarding and deliver structured training sessions on platform usage
Provide ongoing education on product updates, political compliance requirements (including federal and state-level regulations), and industry best practices
Enable clients to independently manage and optimize campaigns with confidence
Campaign Support
Partner with clients on campaign setup, optimization, troubleshooting, and performance monitoring
Support managed-service campaigns to ensure delivery, pacing, performance, and compliance standards are met
Provide real-time support during high-pressure campaign cycles
Strategic Guidance
Act as a subject matter expert in political programmatic advertising
Advise clients on targeting strategies, inventory selection (CTV, OTT, display, mobile), and voter audience segmentation
Collaborate cross-functionally with Sales, Ad Operations, and Product teams to represent client needs and feedback
Retention & Growth
Monitor client health and proactively identify risks and opportunities
Develop success plans to support renewals and long-term partnerships
Identify and drive upsell opportunities to expand platform adoption and usage
Requirements & Qualifications
5+ years of experience in Customer Success, Account Management, or Ad Operations
Strong background in AdTech, programmatic advertising, and DSP platforms
Direct experience in political advertising, including familiarity with compliance requirements (FEC and state-level regulations)
Political tech, agency, or campaign-side experience required
Experience supporting both self-serve and managed-service clients
Proven ability to train and enable clients on complex SaaS or AdTech platforms
Strong analytical skills with the ability to translate campaign data into actionable insights
Excellent communication, presentation, and relationship-management skills
Highly organized with the ability to manage multiple accounts, deadlines, and priorities
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job Application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
To help us track our recruitment effort, please indicate in your cover/motivation letter where (usajobvacancies.com) you saw this job posting.
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