Senior, Design Researcher

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<div class="isg-job-description“>Overview

As a Senior, Design Researcher, your responsibilities will include:

User Discovery & Strategy:

• Lead comprehensive user discovery initiatives, employing a diverse toolkit including user interviews and surveys, user journeys, storyboards, and contextual inquiries.
• Critically assess and identify gaps between business expectations and user experience strategies, proactively proposing solutions.
• Leverage a deep understanding of current trends in user consumption habits to develop and refine interaction design and user experience strategies.
• Anticipate and mitigate risks during information synthesis, independently arriving at innovative solutions for interactive designs.
• Analyze and interpret existing data from various sources such as web analytics, user surveys, and customer support calls to inform design decisions.

Managing Functional Partnerships:

• Proactively identify and map key stakeholders, conducting thorough analyses to understand their interests and profiles.
• Build and manage robust functional relationships, adapting your style and best practices to accommodate diverse cultural contexts.
• Partner with stakeholders to understand their technical needs and share relevant information effectively.
• Engage with internal and external business partners regularly, establishing credibility and facilitating seamless information exchange.

Design Research & Insights:

• Independently propose hypotheses for design research, contributing to the modification of research approaches and execution plans.
• Guide research processes by providing expert input on the type, quality, and quantity of data to be collected.
• Verify the reliability and accuracy of information through detailed checks, detecting and addressing any gaps or inconsistencies in data.
• Analyze and interpret relevant data to extract meaningful results and insights.
• Translate research insights and metrics (including those from external sources) into actionable recommendations that inform both design and business strategies.

Influencing & Building Stakeholder Consensus:

• Communicate articulately and concisely in stakeholder meetings, effectively conveying complex information and addressing ambiguity.
• Build productive, collaborative relationships with diverse stakeholders across multiple teams.
• Influence teams and stakeholders to take meaningful action through sound, evidence-based recommendations.
• Independently prepare clear, concise, logically structured, and fact-based reports and materials.
• Actively seek and provide constructive feedback, anticipate needs and questions, and respond appropriately.

Driving Customer/Client Needs:

• Build and maintain strong customer relations to deeply understand customer requirements and problems.
• Create detailed customer journey touchpoints to anticipate product enhancements by preempting gaps and risks in the product experience.
• Simplify and improve processes to reduce turnaround times, increase effectiveness, and ultimately drive customer delight.

Usability Testing & Iteration:

• Demonstrate a strong understanding of testing against design specifications.
• Identify major activities and documentation associated with user acceptance testing.
• Develop procedures and guidelines for test developers and end-users, and explain the features and objectives of alpha and beta tests.

Leadership Expectations:

As a leader in our organization, you will embody our core values and demonstrate the following:

Respect for the Individual:

• Demonstrate and encourage respect for all, building high-performing and diverse teams.
• Seek and embrace differences in people, cultures, ideas, and experiences, fostering an inclusive and equitable workplace.
• Drive positive associate and customer/member experiences, identifying, attracting, and retaining top talent.
• Create a culture of continuous development through feedback, coaching, mentoring, and developmental opportunities.
• Empower associates and partners to act in the best interest of the customer/member and the company, regularly recognizing their contributions.
• Build strong, trusting, and collaborative relationships with team members and business partners, communicating attentively and with positivity.

Acts with Integrity:

• Maintain and promote the highest standards of integrity, ethics, and compliance, modeling our company values.
• Follow and set expectations for adherence to laws, our code of conduct, and company policies.
• Foster an environment where associates feel comfortable sharing concerns, reinforcing a culture of non-retaliation.
• Listen to concerns, take action, and hold yourself and others accountable for achieving results consistent with our values.
• Act as an altruistic servant leader, consistently demonstrating humility, self-awareness, honesty, and transparency.

Service to the Customer/Member:

• Deliver expected business results by prioritizing the customer/member and consistently applying an omni-merchant mindset.
• Act with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members.
• Adopt a holistic perspective, considering data, analytics, customer/member insights, and different parts of the business when shaping strategy.

Strive for Excellence:

• Consistently raise the bar and seek continuous improvement, demonstrating curiosity and a growth mindset.
• Seek feedback, ask thoughtful questions, and foster an environment that supports learning, innovation, and intelligent risk-taking.
• Exhibit resilience in the face of setbacks, continuously seeking and implementing improvements.
• Encourage the team to leverage new digital tools and ways of working.

Qualifications:

• Demonstrated expertise in user experience strategies, user research methodologies, and interaction design.
• Proven ability to manage functional partnerships and influence stakeholders at all levels.
• Strong analytical skills with the ability to interpret complex data and translate insights into actionable recommendations.
• Excellent communication, interpersonal, and presentation skills.
• Experience with usability testing and iteration processes.
• A strong portfolio demonstrating successful user experience projects is a plus.

If you are a passionate and strategic UX leader who thrives on solving complex user problems and driving impactful design, we encourage you to apply!

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