Senior Frontline Support

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Brighton, South East England, BN1 6AF

About the job

Job summary

About us

More than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you’ll be joining an organisation that will impact on millions of lives for decades to come. 

Everyone at TPR plays an important role in helping to keep more than £2trn of savings safe. We’re committed to bringing people into TPR who are ready to make a difference and put UK savers at the heart of what we do. 

It is important to us that TPR remains a great place to work. We do all we can to help our people reach their full potential with learning, secondment, and development opportunities. We put our 900+ employees first, supporting flexible working and offer a diverse, lively, and inclusive environment. This includes our Disability Network, LGBT+ Network (Proud), Minority Ethnic Network, Time to Change Champions (mental health), and Women’s Network which offer spaces to connect.

Our new corporate strategy outlines a bold and challenging vision of how pensions regulation should evolve to keep pace with a change in the scale and nature of the industry. We are at the start of that journey. Join us to find out what part you can play. 

We operate a hybrid working model, with regular attendance in our Brighton office to connect with colleagues across the business.

Job description

Role

This is a fantastic opportunity to join a diverse and friendly team of administrators in the role of Senior Frontline Support.

Our Frontline Support Team provide administrative support across several different teams. As a Senior Frontline Support (Associate) you will be passionate about training, mentor and leading all aspects of workflows and have the ability to maintain positive and productive working relationships in a reactive environment.

You will be responsible for supporting a team that provides comprehensive administrative support across both our Regulatory Compliance and Market Oversight Directorates. To achieve this, you will maintain efficient and effective strategies and monitor business assurance, including compliance with internal controls and data quality to support TPR’s statutory objectives.

There may be a requirement to travel to various places within the UK.

Responsibilities

You will:

• Handle internal mailboxes, allocating work and ensuring it is completed within SLAs.
• Deputise for Frontline Support Team Leaders when required.
• Mentor/Coach/Train the lead administrators in the team.
• Perform monthly quality assurance checks. Identify risks, solving/raising and feeding back on outcomes.
• Maintenance of internal process guides.
• Provide administrative support to stakeholders including minute taking, saving documents to CRM system, diary management and preparation of court bundles

Person specification

Essential and Desirable Criteria

Essential:

• Ability to mentor, support and develop others.
• Ability to prioritise workload in a fast-paced environment.
• Proven track record of problem solving whilst being solution focused.
• Knowledge of Microsoft office and CRM systems.

Desirable:

• Understanding of Quality Assurance and the impact of this on workflows.
• Experience of having challenging conversations and reaching resolution.

Person Specification

• Proactive and flexible
• Attention to detail
• Be a team player
• Able to maintain confidentiality

Benefits

Alongside your salary of £31,684, Pensions Regulator contributes £9,178 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Salary and benefits

As well as a salary from £31,684, we offer:

• Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
• discretionary bonus arrangements
• access to performance related pay progression
• 25 days annual leave provision
• flexible working arrangements
• development opportunities
• enhanced parental leave arrangements
• a free employee assistance programme
• an excellent office location in Brighton.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Recruitment Team
• Email : recruitmentteam@tpr.gov.uk

Recruitment team

• Email : recruitmentteam@tpr.gov.uk

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