Senior General Manager – Retail Property Management

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JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Senior General Manager (SGM) will lead multiple retail property teams at 3 or more retail properties.Their primary focus is on achieving financial results, marketing and operating objectives, and implementing strategic plans. This position calls for an assertive, professional leader with strong management skills and the ability to work collaboratively with on-site personnel, corporate JLL employees and client representatives. Other important factors for success include identifying and deploying best practices, as well as the ability to manage and perform to the best interest of JLL and the client.The Senior General Manager serves as the client’s contact and oversees the Property Management efforts within a designated group of properties, and provides leadership to managers and professional staff.

What your day-to-day will look like:

• Develop and implement comprehensive annual business plans to achieve budgeted net operating income across your property portfolio
• Direct the preparation and implementation of all annual financial reports including budgets, management plans, marketing plans, and annual reports
• Direct preparation and submission of monthly/quarterly financial reports, forecasts, and sales reports to asset managers
• Manage capital expenditures to budgeted levels while optimizing property performance and tenant satisfaction
• Monitor rent collections across all properties and execute appropriate collection processes to maintain cash flow
• Negotiate tenant rent reduction or termination requests while collaborating with leasing agents to ensure budgeted leasing activity
• Implement comprehensive tenant retention programs to ensure tenant satisfaction and minimize turnover
• Enforce lease requirements consistently across all properties while maintaining positive tenant relationships
• Direct specialty leasing functions to optimize temporary tenant and cart occupancy for maximum revenue generation

Required qualifications:

• Bachelor’s degree from an accredited institution, Master’s degree in Business Administration, Real Estate, or related field
• Seven to ten years of experience in retail property management, with multiple property responsibilities strongly preferred
• Experience in third-party property management environment preferred
• Advanced written and verbal communication skills with ability to present to senior leadership and clients
• Proven track record of achieving financial targets and managing complex budgets across multiple properties
• Strong leadership experience with demonstrated ability to manage, develop, and inspire diverse teams
• Proficiency in property management software and advanced Microsoft Office Suite skills
• Strong analytical skills with experience in financial modeling and market analysis
• Ability to travel between properties as needed and maintain flexible schedule for property emergencies

Preferred qualifications:

• Real Estate license required in applicable state(s), required within 6 months
• Ten or more years of retail property management experience with portfolio management responsibilities
• Professional certifications such as CPM (Certified Property Manager) or RPA (Real Property Administrator)
• Experience managing properties of varying sizes and tenant mixes within retail portfolio
• Demonstrated success in developing and mentoring property management professionals
• Knowledge of retail industry trends, consumer behavior, and emerging retail concepts

Location: Charlotte based – hybrid

At JLL, we are collectively shaping a brighter way – for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other’s wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Location:

On-site -Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online Application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.

JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

 

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