Senior Health Information Management Specialist

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

• This position will be located onsite at Beebe – Main Campus in Lewes, DE for the first 6 months of employment and then will be a Hybrid position. The candidate must be able to work full time onsite at this location for the first 6 months*

This role does require support, as needed, outside of normal working hours. Regular work schedule is Monday to Friday 8 am to 4:30 pm

The Senior Health Information Management Specialist will implement and maintain the computer software and hardware in the department. They will train users on the systems and function as the first point of contact with computer issues. Maintains the integrity of the various databases utilized in the department. Collaborate with other users on the interface and other issues.

Job Responsibilities:

• Develop and implement training programs for the various computer systems utilized with the department and instruct users on these systems for standard operating procedures.
• Work with the Information Systems Department to add/remove access to necessary computer systems for new/established users within the Medical Record Department.
• Identify and work to solve problems in various computer systems utilized within the department, escalate and follow-up until resolved.
• Review coding error log queue and ensure it is up to date.
• Test upgraded or new hardware before installing and maintain inventory of all the computer hardware and monitor repairs to the scanning equipment.
• Monitor, maintain, make edits to patient data contained in the Master Patient Index, correcting assigned medical record numbers, duplicate accounts, and other essential patient data always ensuring integrity of the Master Patient Index.
• Represent the Medical Records Department at Information Systems related meetings, as necessary.
• Add new provider profiles to EMR, coding system, and maintain current provider fax stations.
• Monitor fax stations in EMR to ensure there are no delays or bottlenecks preventing timely outbound faxing.
• Maintain EMR work queues and create worklists for auditors/payers as needed. 
• Apply bar codes and numbers to new and revised forms in preparation for committee approval.
• Monitor helpdesk ticketing system. Troubleshoot and provide excellent customer service.
• Run and create reports as requested by customers related to diagnosis, case logs, consultation, patient disposition, and disease registries for the state.
• Monitor interface errors and work with Information Systems for resolution.

Experience We Love:

• 1 to 3 years of HIM experience, preferred.
• High School Diploma or GED
• Experience in training and computer support.
• Detail-oriented, organized, excellent communication skills.
• Ability to effectively communicate with physicians and their staff.
• Ability to work in a fast-paced environment.
• Ability to work independently.
• MS Office knowledge, report writing and database management experience.
• Proficient with electronic medical records

Certifications:

• CRCR Required within 9 months of hire.

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Join an award-winning company

Three-time winner of “Best in KLAS” 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. 
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

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