Senior Information Management Officer

THE ORGANIZATION

Handicap International (which runs projects under its operating name, Humanity & Inclusion – HI -), is an independent and impartial international aid organization working in situations of poverty and exclusion, conflict and disaster. Working alongside persons with disabilities and other vulnerable groups, our action and testimony are focused on responding to their essential needs, improving their living conditions and promoting respect for their dignity and their fundamental rights. Handicap International is a not-for-profit organization with no religious or political affiliation. It operates as a federation made up of a network of associations.

OBJECTIVE OF THE POSITION:

The Senior Information Management Officer (Senior IMO) leads the design, implementation, and management of data systems within the framework established by the Country MEAL Manager. This role ensures effective data collection, storage, processing, visualization, and quality assurance to support project implementation and decision-making. The Senior IMO supervises the country-level IM team and ensures compliance with organizational data standards and best practices.

Responsibilities:

Mission 1: Strategic Oversight and Steering

• Develop and implement the IM section of the MEAL action plan.
  • Monitor progress and recommend improvements to ensure alignment with strategic goals.
  • Build the IM capacity of HI staff and partners through structured training and support.

Mission 2: Standards and expertise

• Responsibility 1: Defines the information management and database systems
  • Implements, exploits and develops the information management system:
• Mobile data collection.
• Databases.
• Visualisation tools /dashboards.
• Geographic information systems.
• Indicator production.
• Archiving of data sets.
  • Ensures the coherency and integration of these systems.
• Responsibility 2: Ensures the quality of data and compliance with HI standards
  • Train teams (HI staff and partners) on data collection and processing standards.
  • Implement and enforce quality control protocols and information flows.
• Ensure adherence to internal data management standards and support data transfer between HQ and field offices.

Mission 3: Supervisory and Capacity Building

• Supervise IM Officers and Database Officer, ensuring clear role distribution and accountability.
  • Monitor the performance and progress of the IM team, providing regular feedback and guidance.
  • Identify training needs and create tailored capacity-building plans for IM staff and field teams.
  • Develop and deliver training materials and workshops on data tools, standards, and processes.
  • Provide mentorship and technical support to strengthen team competencies and promote professional growth.
  • Facilitate team coordination to ensure alignment with project objectives and organizational
• Responsibility for Gap-Filling and Direct Support:
  • Act as the focal point to cover responsibilities for IM team members during absences or staff turnover.
  • Provide gap-filling support to ensure continuity in IM operations and meet project requirements.
  • Offer hands-on assistance and technical guidance to field teams and other staff as needed.
  • Collaborate with the MEAL Manager to develop contingency plans for IM staffing gaps to minimize disruptions.

Mission 4: Operational implementation

• Responsibility 1: Ensure the development of databases and tools
  • Design data collection forms for MDC or paper-based methods.
  • Develop and maintain project-specific databases.
  • Create data flow charts and beneficiary pathways.
  • Test and optimize data input, processing, and extraction systems.
• Responsibility 2: Carries out data processing and cleaning
  • Centralise information and compiles the updated version of the database;
  • Sets up and runs a regular series of tests to check the quality of data and identify potential errors;
  • Takes appropriate action to correct and neutralise identified errors;
  • Develops mechanism to automate quality testing as much as possible;
  • Performs regular and on-demand data extractions;
  • Puts simple calculations in place on the database to perform first level analysis or prepares more complex analysis.
• Responsibility 3: Carries out reporting and data analysis
  • Extract data and analyse it for internal or external use (project teams, donors and authorities) upon request from the Project Managers, Operations/Country Managers and/or Regional MEAL Manager and according to HI indicators (process, output, outcome, impact);
  • Carry-out monthly data analysis on HI activities (fact sheet) and report it monthly on humanitarian response web-based existing platforms (Activity Info);
  • Support the projects teams in the analysis of processed data and information and perform data quality and consistency control;
  • Conduct monthly extraction that feeds into the Result -Based Monitoring System;
  • Conduct annual extraction from all project databases and tools to ensure validity of the annual beneficiaries reporting/senthysis sheet.
• Responsibility 4: Archiving of projects’ databases and files
  • Ensures that all projects’s data and files are archived and store them on the SharePoint;
  • During the course of the project, ensure that the IM team makes regular backups and archives the intermediate version of the database;
  • At the end of the project/activity, prepares and archives the final versions of the databases and deletes the intermediary versions in the different storage spaces;
  • At the end of the project/activity, support and lead the process of archiving projects’ files according to archiving policies.
• Responsibility 6: Identifies measures to improve data quality
  • Conduct routine checks on the beneficiary databases and data collection forms to ensure highest quality data and monitor performance;
  • In conjunction with the project teams and the MEAL teams, proposes measures to improve data quality;
  • Monitors and alerts if errors occur during a data collection exercise so that corrective actions can be taken and future errors limited;
  • Ensure that MDC forms are uploaded with relevant constraints, validation and skip logic.

Mission 5: Emergency preparedness and response

• Contributes to the programme’s emergency preparedness actions and, in an emergency, adapts his or her working methods to contribute to an effective humanitarian approach by HI.
  • Contribute to the monitoring of the activities implemented by HI staff andor partners.

Confidentiality is required in all these responsibilities.

This job description is flexible and the Senior IM Officer may have additional objectives set by the Line manager and the direct supervisor to ensure the smooth running of the project

Job Requirements

Professional Skills:

• Degree in computer science specialising in data management / information management or equivalent
  • Minimum 3 years of experience in the field of data/information management, testing and administering computer databases,
  • Previous work experience with I/NGOs;
  • Practical experience in information management strategy, data structuring and data quality;
  • Practical experience in quantitative and qualitative data collection;
  • Practical experience in statistical analysis and data visualisation;
  • Practical experience in monitoring activities in the field;
  • Emergency response and preparedness;
  • Responsible data management;
  • Accountability to affected population and lesson learning knowledge is a plus.

Cross-Cutting Skills:

• Proficient in the use of Microsoft Office and most common data management and data analysis software (Sphinx, STATA, SPSS…);
  • Advanced in English and fluency in Arabic (French is a plus);
  • Practice experience in IT fundamentals;
  • Stress management and working under high pressure;
  • Strong organisational and communication skills;
  • Time management and respect of deadlines;
  • Adaptability and flexibility;
  • Autonomy in the work environment.
  • Risk management skills and able to work in conflict zone.

PROFESSIONAL STANDARDS:

HI workers must adhere to the values and principles outlined in HI Code of conduct. In accordance with these values, HI operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-fraud, bribery, and corruption.

DISABILITY INCLUSION:

The candidate or his/her representative must let the HR representative know that s/he needs an adjustment or change at the test and the interview for a reason related to a medical condition by sending a request for accommodation at the email: [email protected].

By applying to this position, you grant HI’s recruitment team your consent to perform a reference check on you with respect to the misconduct disclosure scheme.

The initial contract will be for a period of up to 12 months, to be extendable based on the availability of funds.