Senior Manager – Communications Consultancy

Job Description

Responsibility and Focus

Managing the day-to-day client relationship and communications between the agency and the current clients.

Support the Associate Business Director / Business Director to develop and produce effective communication strategies for clients, in line with their business objectives and marketing requirements. 

Collaborate with cross-functional teams (from the agency and/or from the group) across multiple clients/projects in a fast-paced atmosphere to ensure cohesive and efficient campaigns

Monitor closely the communication trends and in charge of competitive audit/reports

Identify new business opportunities with current clients while managing allocated resource teams.

Supervise, inspire and guide the executive team members.

Main Tasks

Technical & Product

Strong understanding of the advertising and media industries and the role of communication strategy within them.

Maintain a solid understanding of client’s business (industry, market, product) and their competitors and be able to transform key learnings into strategic inputs

Develop an excellent daily client relationship and foster consulting opportunities wherever possible

In-depth knowledge of agency capabilities, processes, and tools

Business Acumen & Operational Efficiency

Manage the day-to-day relationship with our internal & external teams

Ensure that all key supporting assets are consistently up-to-date and driving a productive outcome (agendas, contact reports delivered timeously with key deliverables and then drive out those deliverables to the agreed timings) 

Oversee and run team status meetings to align internal and external stakeholders on priorities and goals of each meeting/project 

Manage expectations, time, and quality standards, and secure agreement of clients and team members with strong attention to details

Demonstrate ownership and confident management of multi-projects for multiple clients on multiple markets – as well as internal stakeholders

Constantly exceed client expectations and ensure that KPIs of each project are met

Work together with your full team across Traffic, Strategy, Content Marketing, Creative, Production, Development, etc. to deliver high quality work 

Full understanding of the production ecosystem, milestones and requirements

Seamlessly manage multiple stakeholders across multiple clients/markets under the guidance of your Business Lead / Business Director / Associate Business Director

Innovative & Analytical Mindset

Take full ownership of every job that comes through you – and ensure that every job is measured against client requirements, agreed strategy and on-brand 

Demonstrate logical thinking when describing client issues: quickly identifying problems to be solved during daily operation & projects, and subsequently to come up with smart solutions for them 

Communicate complex topics in a concise approach with excellence, maturity and intent when writing or speaking

Write briefs with full clarity on all requirements and inspire strategy, creative, production, development to do great work 

Challenge yourself and the team (direct line report and partners – strategy, creative, production) on coming up with innovative ideas that address brand and business objectives 

Good financial understanding of budgeting and estimating 

Qualifications

Education and Experience Required

Bachelor’s degree in marketing advertising, or a related field

Minimum of 3 years of experience, preferably within an experience in communication, digital or media agency, could also come from marketing/client side

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