Senior Manager – Communications Consultancy

Company Description

MSL is a global public relations and integrated communications partner that provides strategic counsel and creative thinking. We champion our clients’ interests through fearless and insightful campaigns that engage multiple perspectives and holistic thinking to build influence and deliver impact. MSL is one network with many parts. We come together as a force of mighty power in our industry, for our clients and in our contributions to the world. We are an agency built through combination and acquisition; our business is dynamic but always linked. We are fearless, insightful, passionate, creative, dynamic and accountable. It’s our ability to build influence and deliver impact that separates us from the crowd — it’s how we deliver the results our clients’ desire. Our holistic approach brings to life the collaborative ‘Power of One’ principle we apply within and outside of the Publicis Groupe. From London to Shanghai, Mumbai to Sao Paulo, Johannesburg to Warsaw, Berlin to Bangkok, New York to Paris, we are MSL.

Overview

As a Senior Account Manager in the PR team, this candidate will be developing strong client management skills and beginning to take a leading role in expanding the business through both organic and new business growth.

The Senior Account Manager will be a multi-tasker able to work collaboratively across the teams to put together solid presentations, media pitches, content writing, and basic social media strategies. They will be able to communicate confidently, think on their feet, manage relationships, and have an analytical bent of mind to reporting and showcasing performance.

This candidate will have some experience managing a small team, and be ready to take the next step in career growth towards larger teams, clients, and business volume.

Responsibilities

Technical & Product

• Able to develop presentations, unpinned with a creative mindset
• Have a full understanding of workings of the media and foster relationship with stakeholders including, media, KOL’s and influencers
• Tactical understanding of all primary social media platforms
• Write Content and where applicable working with extended teams in briefing and reviewing content development, including but not limited to press releases, thought-leadership, blogs, features, briefing documents etc.
• Monitor and reporting on media, KOL and influencer coverage and other social and business trends that might have a bearing on the client’s business.
• Facilitate and organize all stakeholder and client interactions, including but not limited to interviews, press conferences, media roundtables etc.

Business Acumen & Operational Efficiency

• Ensure quality output to exceed client expectation in planning, content, and outreach.
• Be proactive, reliable, responsible, and accurate with an attention to details.
• Self-motivated with a positive and professional approach to managing client’s business and interacting with direct reports.
• Ability to work in a dynamic environment, with little or no supervision.

Innovative & Analytical Mindset

• Creative and innovative in approach to client management, media relations and dealing with KOL’s and Influencers.
• Have an analytical bent of mind in reporting performance and client coverage.

People & Leadership

• Takes initiative to challenge an established point of view with respect and openness.
• Able to use storytelling to connect with internal and external stakeholders in a compelling manner to influence and inspire.
• Able to handle complex issues and make decisions even when missing information.
• Capable of proactively developing meaningful relationships with key decision makers.
• Accepts responsibility for client problems, manages conflict and actively works to solve issues internally and externally.
• Able to build succession plans and grow and mentor future talent.
• Able to provide constructive feedback to others in a timely manner.
• Demonstrates a collaborative and positive spirit and showcases inclusivity towards all people.
• Listens and proactively seeks views from others to create an environment that is transparent and comfortable for others to share.
• Able to motivate their team to pursue goals and deliver beyond their beliefs.
• Able to assess ideas and people on merit alone, without bias or favoritism and gives recognition when due.
• Empowers individuals to solve problems with full support when needed.
• Capable of coaching and supporting others by aligning career expectations providing actionable, open and constructive feedback.
• Capable of persuading others with integrity by understanding their motivations and identifying their concerns and work toward solving them.
• Proactively and continuously work towards improving effective team working and collaboration.
• Able to handle complex messages and is able to convey issues to facilitate others’ understanding.
• Able to initiate and lead open conversations with internal and external stakeholders to build a culture of trust.
• Capable of creating opportunities for others to grow and demonstrate their learning agility.
• Drives a culture of trust with peers, clients and other stakeholders.

Self

• Able to adjust performance based on experiences and feedback and showcases agility and flexibility.
• Displays openness to the ideas of others and leverages them when beneficial for the business.
• Demonstrates the growth mindset and proactively adapts behavior and performance for sustained success.
• Able to set high impact objectives and goes above and beyond to exceed performance.
• Able to demonstrate agility and flexibility to respond and reprioritize based on different situations.
• Able to constructively challenge the status quo and take risks to challenge internal and external perspectives.
• Approaches situations and individuals with honesty, integrity, transparency and humbleness.
• Showcases resilience and maintains drive and a positive outlook when faced with challenges.
• Actively listens and is receptive to others’ feedback on performance.
• Able to take justified risks when appropriate and take accountability and responsibility when things don’t go as planned.
• An early identifier of change, able to proactively develop and share plans to seize opportunities.
• Acts ethically and makes ethical decisions in line with local regulations and contracts, even in the face of ethical challenges.
• Able to listen to other people in a way that they feel understood, and is respectful of others.
• Able to make timely decision that take into account different factors in ambiguous circumstances, considering impacts internally and externally.
• Able to build initiatives despite doubts or resistance from others to deliver strategic impact.

Qualifications

• 7-9 years of experience in the field on the agency and/ or on the client side having worked with Corporate / Lifestyle brands.
• The candidate needs to have excellent writing, proofreading, and communication skills in English and Arabic.
• Detailed oriented workstyle, with good time management and organizational skills.

Additional Information

R-2562

P-2875

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