Senior Manager – Financial Systems

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.

How will you make an impact in this role?

As part of the Financial Reporting Quality Assurance Organization within Corporate Controllership, this role is responsible for leading a team of professionals in our techno-functional Service Management team. This role is primarily responsible for managing critical day to day Financial Systems production support processes related to data collection and ingestion, validation, and transformation of data; processing and maintaining the underlying technology applications; managing the operational calendar, and providing end-to-end process coordination, and incident management. This role is also responsible for automated data aggregation and regulatory report generation for U.S Federal Reserve Bank Regulatory Reporting, Basel Regulatory Reporting, and Reserve Bank of India Regulatory Reporting.

This team has a holistic understanding of numerous data sources, processing & regulatory reports. This team also troubleshoots and resolves incidents related to these data sources and processing in various Finance technology systems. The individual in this role is required to have technological & financial mindset to ensure smooth operational process planning, job execution, monitoring & incident management.

The Service Management Manager is a collaborator, a well-organized, action-oriented individual with exceptional leadership and technical skills, confident in presenting, facilitating, and building a network of strong relationships across our organization.

Job Responsibilities

This manager role is responsible for ensuring that financial systems operational processes are properly tracked, executed, managed, and monitored. Responsibilities include:

• Effectively manage operational processes to ensure financial systems are working as intended, processes are running efficiently, and required controls and auditability is maintained.
• Leading a team of professionals with a focus on continuing to develop Fintech skills for the future and reduce dependability on Tech and Business partners to triage, perform root cause analysis and resolve incidents.
• Identify common themes of recurring incidents and drive permanent fixes by partnering with tech and business stakeholders.
• Focus on continuous improvement through process improvement and automation.
• Independently manage key stakeholders across multiple technology applications and Finance processes.
• Lead impact assessment of production changes to ensure runbook documentation is updated.
• Lead the creation, operationalization, and monitoring of process dashboards to keep the health of the process in check.
• Independently handle projects, document requirements and drive solution across multiple stake holders.
• Responsible for ensuring compliance to regulatory, audit & control management requirements.
• Identification, documentation, and implementation of operational controls as per the PRSA guidelines. It will include periodic testing to ensure controls are effective.

Minimum Qualifications

• Bachelor’s or master’s degree in technology field required preferably in Computer Science. MBA is a plus.
• 8-10 years of work experience in Banking/Financial Services.
• 5-7 years of demonstrated experience leading the deployment of large financial systems, and/or implementing/managing a level 1 or level 2 production support process for financial systems.
• Advanced knowledge of relational database concepts and data management concepts; proficiency of SQL. Exposure to both traditional and modern data management technologies.
• Ability to take complex technical solutions and being able to communicate them in a simple and effective manner to leaders both in technology and the business.
• Demonstrated working knowledge of Agile methodology and delivery concepts.
• Proven people leadership experience and ability to attract, engage and retain high caliber talent, building globally and culturally diverse teams and supporting global processes.
• Strong relationship management and conflict resolution skills with a proven track of positively collaborating, influencing, and extensively coordinating with internal and external partners.
• Excellent written and verbal communications with ability to communicate highly complex concepts and processes in simple terms and pragmatically across Finance, Business and Technology stakeholders.
• Demonstrated strategic thinking and results driven approach with an ability to convert strategic vision into clear project outcomes.
• Demonstrated organizational skills with the ability to meet critical deadlines and manage multiple projects simultaneously.
• Ability to handle a high-pressure environment and make decisions in challenging situations.
• A self-starter, proactive team player with a passion to consistently deliver high quality service and exceed customers’ expectations.
• Knowledge of Regulatory Reports (Y9C, Y14, Y15, 2052a, amongst others), and general understanding of the banking products.
• Experience with accounting and reporting processes (including financial and regulatory reporting) is recommended.
• Flexible to work in shifts, including weekends, on a rotational basis.

Technical Skills & Knowledge of Platforms

• Advanced SQL skill for data analysis is required for troubleshooting production incidents.
• Strong knowledge on Relational Database Management Systems (RDBMS) and experience of working on distributed systems like MySQL is required.
• Advanced knowledge of job scheduling tools (Airflow/Automic) is required.
• Experience with AxiomSL is recommended
• Prior experience of supporting distributed applications like Spark is preferred.
• Experience with Big Data frameworks (E.g., Hive, Hadoop, etc.) is recommended.
• Experience with Lombard Agile Risk Reporter Portal is recommended.
• Knowledge of Flink server is recommended.
• Experience on ServiceNow and Jira is recommended.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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