Senior Manager, Merchant Services – Sales Enablement and Operations- GTB

Job title:

Senior Manager, Merchant Services – Sales Enablement and Operations- GTB

Company

Scotiabank

Job description

Requisition ID: 212126Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Global Transaction BankingGlobal Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.PurposeThe Senior Manager, Merchant Services – Sales Enablement and Operations contributes to the profitability and revenue growth of the Global Transaction Banking (GTB) portfolio by supporting the sales team and optimizing the sales process to improve efficiency, productivity, and overall performance.The Senior Manager is responsible for activating merchant services sales processes across all business segments (Small Business, Commercial and Corporate) and will work closely with the segment stakeholders and partners on executing the sales processes for new product launches, refresh of existing capabilities and engagement model. As part of the role, the Manager will work on identifying and understanding pain points arising through the merchant sales cycle. Success in this role will be demonstrated by improved satisfaction of the sales teams and through the growth of new opportunities.The Manager will work independently, receiving direction from the Leadership team and will participate in an interdivisional product and sales groups, such as Global Brand and Marketing, Bank’s Operational organizations (Legal Counsel, Risk and Compliance, AML, Call Centre, Accounting, Systems, Finance, Credit Solutions and Customer Service, etc.). The Manager must also be comfortable in managing a complex array of external vendors and partners.Because of the complexities involved in this product line, prior relevant experience in product management, product engagement, or sales enablement would be a highly desirable asset.What You’ll Do:

• Contribute to the business development and financial success of Sales through the development of customized client-facing material. Work with Sales, the Proposal Writing team and partner on ad-hoc requests (e.g., process development & execution, executive support, etc.).

• Collaborate with the Merchant Services Product and Sales Enablement teams on the merchant services sales journey to ensure success of new sales processes and product capabilities are understood and are utilized across key segments and within the distribution network.

• Build-out merchant sales governance framework in collaboration with the stakeholders and segment partners. Analyze and evaluate the sales process, identify bottlenecks or inefficiencies, and propose and implement solutions to streamline and improve overall sales operations.

• Maintain sales process documentation, including sales playbooks, standard operating procedures, and best practices. Ensure the sales team is well-informed and adhering to established processes.

• Create an environment in which the internal stakeholders and external partners pursue effective and efficient operations, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations of operational risk, sales conduct, regulatory and compliance risk.

• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and managing succession and development planning for the team.

What You’ll Bring:

• Degree / post graduate degree, preferably in business, marketing, or a related field
• Proven experience in sales operations, enablement, or similar role
• Excellent communication and interpersonal skills to effectively collaborate with internal stakeholders and sales teams
• Attention to detail and ability to manage multiple prioriies in a fast-paced environment
• Knowledge of Global Transaction Banking services, products, and sales culture
• Good understanding of the Small Business, Commercial and Corporate Bank’s objectives, strategies, and structure is also required
• Familiraity with sales methodologies, processes, and best practices
• Minimum of 3 years relevant experience in the merchant services and/or payment industry
• 5 – 10 years’ experience in people, stakeholder, and vendor management

Work Arrangement:Work in a standard office-based environment; non-standard hours are a common occurrence. Moderate travel domestically.#LI-HybridInterested?If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply – you might be the right candidate for this or other roles at Scotiabank!At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.What’s in it for you?Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.Location(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Expected salary

Location

Toronto, ON

Job date

Wed, 04 Dec 2024 07:10:24 GMT

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